Family Experience & Front Office Manager

Family Experience & Front Office Manager

Location: Boulder, Colorado

Type: Full-time, Year-round, Non-exempt

Reports to: Director of Operations

Start Date: June 15, 2025 - July 1, 2025

Salary: $48,000-$55,000 depending on experience

About Watershed School

Watershed is a small, college preparatory 6-12 independent school in Boulder, Colorado with a progressive educational model. Project-based and inquiry-driven, Watershed works with students to become curious learners, adventurous spirits, and caring, committed global citizens as they engage in work that matters—work that has an impact beyond the walls of the school. Research-based and future-focused, our curriculum prepares students for success in college and beyond, developing the skills and habits students need to take on the world's greatest challenges. Small class sizes; dedicated, experienced staff; frequent fieldwork with experts; extensive local and global travel makes us unique among our peer schools.

Position Overview

The Family Experience & Front Office Manager builds relationships across the Watershed community while overseeing various customer service, communications, database/information, and operational responsibilities. As the first point of contact at the front desk, they ensure proper information flow and support. This central role requires someone who thrives in a dynamic environment with frequent interactions, steady activity, and varying noise levels.

Key ResponsibilitiesCustomer Service

• Welcome visitors and create a positive first impression of our school
• Address parent inquiries promptly and professionally
• Manage phone communications and connect callers with appropriate departments
• Maintain organized front office and lobby areas
• Track student attendance and coordinate with families
• Support students with time-sensitive needs, including medication administration
• Provide insights to administrators about family experiences

Database & Records Management

• Manage Blackbaud Student & Learning Management Systems
• Oversee families' digital experience through the school's LMS
• Support program coordination, student records, and progress report management
• Assist with migration to the Veracross School Management Platform
• Track all student/family forms and experiential program documentation

Communications

• Produce weekly newsletters for staff and families
• Manage summer communications regarding events and deadlines
• Distribute time-sensitive and emergency notifications
• Maintain knowledge of Emergency Operations procedures

Operations

• Maintain all school calendars across platforms
• Manage office supplies, incoming mail, and payments
• Monitor visitor access and entrance security
• Oversee printing resources and technology support
• Assist with emergency response protocols
• Coordinate with external vendors (photographer, lunch provider)

QualificationsEducation and Experience

• Associate's or Bachelor's degree preferred
• Previous customer service experience, preferably in an educational setting
• Familiarity with academic workflows and educational terminology
• Experience with school management systems preferred

Personal Qualities & Professional Attributes

• Strong customer service orientation with exceptional interpersonal skills
• Adaptability and resilience in a dynamic environment
• Excellent organizational abilities and attention to detail
• Effective multi-tasking capability while maintaining quality
• Diplomatic communication style and proactive problem-solving approach
• Calm demeanor during urgent situations
• Ability to maintain appropriate boundaries and confidentiality
• Commitment to creating an inclusive school environment

Technical Skills

• Required: Strong proficiency in Google Workspace; excellent written/verbal communication
• Preferred: Experience with school management systems (Blackbaud/Veracross), communication tools, health management systems

Benefits

Health, vision, dental, flexible spending accounts, short and long-term disability, life insurance, 401(k) with matching contributions, tuition remission, and professional development opportunities.

To Apply

Please send resume and cover letter to info@watershedschool.org

Review of applications will begin immediately and continue until the position is filled. Candidates are strongly encouraged to submit materials by May 9, 2025.

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Will you be available to start work between June 15, 2025 and July 1, 2025?

Ability to Commute:

• Boulder, CO 80301 (Required)

Work Location: In person

Salary : $48,000 - $55,000