What are the responsibilities and job description for the Server - Blue Moon TapHouse position at Waterside District?
Blue Moon TapHouse was born from the creative inspiration of bringing craftsmanship to life. The menu marries the art of cooking with the art of beer in an open kitchen. The Tavern features live music and authentic art by local artists. The TapHouse boasts 22,550 square footage and connects Waterside Drive to the Elizabeth River waterfront in the heart of downtown Norfolk, Virginia.
Server Responsibilities include, but are not limited to:
- Greet all guests and take beverage and food orders in a prompt and professional manner.
- Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
- Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times.
- Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
- Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
- Communicate with guests clearly, patiently and with good humor.
- Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
- Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
- Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
- Must be able to complete all side work assigned.
- Accurately account for all sales and payments from the guest.
- Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.
Server Qualifications
- At least 1 year of serving in a fast paced food and beverage venue, preferably nightclub environment.
- Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
- Must meet state legal age requirements.
- Must speak fluent English, other languages preferred.
- Must be courteous, pleasant, and good natured.
- Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit.
- May be required to work nights, weekends, and/or holidays.
The Server position requires the ability to perform the following:
- Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
- Must be able to efficiently and safely stand and move about the entire facility during each shift.
- Handling food, objects, products and utensils effectively and safely.
- Bending, stooping, kneeling, lifting.
