What are the responsibilities and job description for the Full-time Teller position at WaterStone Bank?
Job purpose for Full-Time Teller position:
This position is responsible for accurately processing deposit account and loan transactions while adhering to all policies and procedures. The Teller will support the sales process by maintaining customer relationships by providing superior customer service and referring bank products and services when beneficial and appropriate.
Duties and responsibilities for Full-Time Teller position:
- Effectively process customer transactions with a high level of integrity, accuracy and knowledge.
- Support the sales process by identifying customer needs, promoting current promotional offers and referring customer to Bankers and other lines of business (i.e. WIS and WMC) for further assistance with bank products and services.
- Maintain knowledge of WSB’s core processing system, WSB products and service, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.
- Build and strengthen customer relationships by providing an unparalleled banking experience as set forth in WSB’s Mission.
- Answer customer questions and resolve related account issues, including phone and in-person.
- Keep abreast of industry trends, standards, and external factors that may affect the bank.
- Recommend reasonable changes to policies, procedures, and products.
- Operates in full compliance with internal policies/procedures, as well as applicable regulations/laws.
- Other duties as assigned.
Qualifications for Full-Time Teller position:
Experience
- Required – 6 months of cash handling and/or customer service experience
- Preferred – 2-4 years cash handling and/or customer service experience
Education
- Required – High School diploma or general education degree (GED)
- Additional education and/or experience: Co-op participation; and previous cash handling and/or retail experience
Physical requirements
Physical Demands: The physical demands described here represent those that must be met by an employee to successfully perform the essential job roles. Reasonable accommodations may be made enabling individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is frequently required to walk; stand; and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Additional Physical Demands: Expected to stand 80% of the time.
Benefits for Full-Time Position:
- Outstanding Medical, Dental, and Vision Insurance
- 401(k) matching
- Employee Stock Ownership Plan
- Paid Time off
- Paid Holidays
- Flexible Spending Account
- And so much more!
Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
