What are the responsibilities and job description for the Client Services Lead position at Waterville Veterinary Clinic?
About Us: Waterville Veterinary Clinic is a compassionate and client-centered veterinary practice serving the pets and families of Central New York. We are a large collaborative, close-knit team dedicated to providing high-quality veterinary care and exceptional customer service. Our team thrives on mutual respect, a positive work environment, and a shared commitment to the health and well-being of our patients.
Position Overview: We are seeking a highly motivated and experienced Lead Client Services professional to join our dynamic team. As a key member of the clinic, you will play a pivotal role in ensuring exceptional client service while overseeing and leading the front office team. This position requires a combination of exceptional leadership, excellent communication skills, and a passion for delivering an outstanding client experiences.
Key Responsibilities:
4, 10-hour shifts or 3, 12-hour shifts
Compensation:
$18-$22/hr (negotiable, to commensurate with experience)
Benefits:
Pay: $18.00 - $22.00 per hour
Benefits:
Position Overview: We are seeking a highly motivated and experienced Lead Client Services professional to join our dynamic team. As a key member of the clinic, you will play a pivotal role in ensuring exceptional client service while overseeing and leading the front office team. This position requires a combination of exceptional leadership, excellent communication skills, and a passion for delivering an outstanding client experiences.
Key Responsibilities:
- Lead and mentor the client services team, fostering a supportive and collaborative environment.
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and providing top-tier customer service.
- Oversee scheduling, appointment management, and client follow-up to ensure smooth operations and optimal patient care.
- Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
- Provide leadership and guidance to the front office staff, ensuring that all procedures and policies are adhered to.
- Collaborate closely with the veterinary team to ensure that client communication is seamless and that patient care is exceptional.
- Assist in the training and development of new team members.
- Handle any client concerns or complaints with professionalism, ensuring a positive resolution.
- 3 years of experience in a client-facing role.
- Previous leadership or supervisory experience is highly desirable.
- Exceptional communication skills, both verbal and written, with the ability to interact professionally with clients and staff.
- Strong organizational skills and attention to detail.
- Ability to stay calm under pressure and manage multiple tasks in a fast-paced environment.
- A passion for animal care and client service.
- Experience with veterinary practice management software is a plus.
- Ability to work collaboratively and positively contribute to a team-oriented environment.
- Be part of a supportive, collaborative, and passionate team.
- Opportunities for professional growth and development.
- A positive, inclusive, and respectful work culture.
- Competitive salary and benefits package.
4, 10-hour shifts or 3, 12-hour shifts
Compensation:
$18-$22/hr (negotiable, to commensurate with experience)
Benefits:
- CE Allowance
- Uniform Allowance
- Pet care discount
- Paid License Renewal Fees
- Paid Time Off
- Retirement plan
- Medical/Dental/Vision
- Disability Insurance
- Life Insurance
- HSA/FSA
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- License reimbursement
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Uniform allowance
- Vision insurance
Salary : $18 - $22