What are the responsibilities and job description for the Lead Client Service Representative position at Waterville Veterinary Clinic?
Job Summary
We are seeking a dedicated and proactive Client Representative to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met and fostering strong relationships. You will be responsible for managing client accounts, analyzing their requirements, and providing tailored solutions that align with our services. The ideal candidate will have a strong background in customer service and account management, with the ability to communicate effectively and manage projects efficiently.
Responsibilities
- Build and maintain strong relationships with clients through regular communication and follow-ups.
- Manage client accounts by understanding their needs and providing appropriate solutions.
- Analyze client feedback and market trends to enhance service delivery.
- Collaborate with internal teams to ensure client satisfaction and timely project execution.
- Communicate effectively with clients regarding product updates, service changes, and promotional offers.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Skills
- Proficient computer skills.
- Strong project management skills with the ability to prioritize tasks effectively.
- Excellent analytical skills to assess client needs and market conditions.
- Exceptional communication skills, both verbal and written, to convey information clearly.
- Proven leadership skills.
- Ability to work collaboratively within a team while also being self-motivated.
Join us as a Client Representative where you can make a significant impact on our clients' success while advancing your career in a dynamic environment.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Waterville, NY 13480: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19