What are the responsibilities and job description for the Customer Service Representative / Call Center position at Waterworks Aquatics?
We’re hiring PART-TIME / FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!
Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the deal? You’re in luck! We are looking for exceptional customer service representatives that can register new customers and provide memorable experiences to our customers over the phone and in person.
Waterworks Aquatics is a premier swim school with 39 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.
Job Description
A Little About Us…
As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for the majority of families when they visit our facility. You will be entrusted with building relationships with our families. You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience.
Primary Responsibilities :
- Ability to create relationships with new and existing families that leads to customer loyalty and retention
- Demonstrate empathy in your interactions with families
- Register, schedule, take payments, and problem solve family accounts
- Be willing and able to provide exceptional customer service in person and by phone
- Encourage customers to purchase swim lesson packages
- Work effectively in a team environment to support achievement of lesson registration goals
- Maintain high customer satisfaction ratings based on explicit criteria set by the company
- Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Recommend additional services to customers by understanding their needs
- Maintain a clean and safe facility at all times
- Boost morale and help maintain a positive work environment
- Restock and clean all restrooms and shower / changing areas
- Understand and showcase knowledge in all of our programs and facilities
- Assist with time sensitive projects by deadlines given
- Provide effective rebuttals to customers who are looking to release their lesson schedule
- Stay up to date and pass all continual training by the deadlines provided
General Qualifications :
A Few Other Things We Look At :
Join Our Team! … Here’s Why :
Salary : $20 - $25
