What are the responsibilities and job description for the Service Manager position at Watkins Heating & Cooling?
Watkins Heating & Cooling has proudly served our community for over 30 years, building a solid reputation for quality work and genuine care for our customers and employees. We believe in creating a workplace where team members feel valued, supported, and empowered to grow in their careers. As a Service Manager, you'll play a hands-on role in guiding and supporting our technicians, improving how we operate, and ensuring our customers receive top-notch service.
If you're ready to make a real difference and grow with a company that treats you like family, we'd love to have you on our team.
Why Join Us:
- Competitive pay
- Career Path
- Health Sharing Plan
- Dental, Vision, Accident and Critical Insurance
- Employee Assistance Program
- Company paid Short and Long term Disability
- Company paid Life Insurance
- 401(k) with up to 4% match
- Company culture focused on teamwork, respect, and excellence.
- Supportive leadership and a family-friendly work environment.
- Company-provided training and tools to help you succeed.
What you will do:
The Service Manager plays a vital role in overseeing technician training, scheduling, field support, customer relations, and inventory management. Collaborating with Team Leads, the manager organizes and implements technician training, ensuring all technicians are properly equipped to handle the latest industry standards.
The Service Manager works closely with the customer service team to optimize scheduling, balancing customer satisfaction, profitability, drive times, and technician capabilities. Regular coordination with office staff ensures efficient daily schedules, while ongoing training enhances overall scheduling effectiveness.
Lastly, the manager supports purchasing and inventory by assisting the parts specialist with part selection and compatibility. This multifaceted role ensures smooth operations and a high standard of service delivery.
Who you are:
- A team player with a positive attitude and strong work ethic.
- Passionate about delivering outstanding service and exceeding customer expectations.
- Detail-oriented with excellent problem-solving skills.
- 3 year in field Service Technician preferred.
- Understanding of advance principles of air conditioning, heating, boilers, geothermal, and oil.
- Committed to upholding company values and standards.
Compensation:
Pay is competitive and based on experience. We offer opportunities for growth, comprehensive benefits, and a supportive work environment where hard work is recognized and rewarded.
Equal Opportunity Employer
Watkins is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
Employment At-Will
Employment with Watkins is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice.
Background Check and Drug Testing
Please note that any offer of employment is contingent upon the successful completion of a background check and drug testing.
