What are the responsibilities and job description for the Field Services Technician I position at Watlow?
Working at Watlow
Are you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility.
About the Role
This position is responsible for assisting in the product installation and start up, troubleshooting, and technical support of the product at the customer site.
Your Key Responsibilities
- Executes transactions
- Works under the general direction of a more seasoned professional
- Routes questions to the appropriate person
- Demonstrates a willingness to learn
- Adheres to policies, procedures, and best practices
- Uses business tools as intended
- Process Improvement participation
- Demonstrate knowledge with Microsoft Office and other computer systems
- Treats all with respect
- Provides excellent customer service
- Models Watlow Way (WW) behaviors, principles, and values Creates positive and enthusiastic team environment
Services:
- Troubleshoot basic installation issues
- Participate in practical problem solving
- Run equipment
- Perform minor maintenance
- Collect data to analyze and validate equipment corrective actions and improvement
Center of Expertise:
- Certification level I, internal certification process
- Basic mechanical and technical aptitude
- Basic electrical component understanding
Required Qualifications
- High-school graduate/GED
- Preferred Two-year degree or Technical Certificate or related experience (1-5 years
Benefits: The Watlow Total Compensation Plan
The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:
- Annual Achievement Award
- 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
- Onsite wellness clinic
- Wellness incentives
- Employee Personal Assistance Program
- Dental, medical, vision and short-term and long-term disability insurance
- Paid holidays, personal time, and vacation
- Parental leave
- Tuition reimbursement
Diversity & Inclusion
We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.
Watlow is an Equal Employment Opportunity Employer including Protected Veterans and Individuals with Disabilities
