What are the responsibilities and job description for the Business Development Representative position at Watsco?
About UsBaker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries! We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200 locations serve 50,000 active customers. Our corporate headquarters is in Jacksonville, Fl. and we are a subsidiary of Watsco (NYSE : WSO). At Baker, we are utilizing emerging technologies and innovations to diversify our portfolio and our service offerings to deliver a best-in-class customer experience. People are the core of our businessthose who work for us (our employees), those who work with us (our suppliers and vendors) and those we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas. If you have a keen sense of respectfor yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you.Job DescriptionJob SummaryThe Business Development Representative will provide support and service for both the company and its customers. It is an exciting opportunity for a self-driven individual who will be responsible for promoting sales through our website to our Customer / Dealer network. Responsible for driving profitable sales growth by developing, maintaining and advancing accounts by regularly contacting customers. This position reports to the Director of Sales.Essential Duties / AccountabilitiesDevelop customer relationships by providing exceptional customer service with incoming customer communication.Assist in resolving customer relations problems with both dealers and end users.Seek out new business opportunities making outbound sales calls to new and existing customers. Identify trends, opportunities and threats to core business.Ensure assigned customers understand and know how to utilize our technologies and grow technology adoption and usage rates.Use sales and account management processes to consult with customers to increase their knowledge of our products and programs.Communicate effectively both externally and internally.Utilize Salesforce software to document and plan activities to include Calendar, Tasks and Events.Assess clients' needs, recommend, or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms.Develop sales presentations, proposals, or other materials to illustrate benefits from use of goods or services.Attend, when necessary, training classes to acquire the skills to meet our customers' needs and expectations and to keep abreast with technical developments and changes in product lines.Other duties assigned.Qualifications High School diploma required Knowledge of HVACR terminology and HVACR product knowledge is a plus. Demonstrated performance history in sales new market development. Proven success in meeting sales goals with ability to analyze and interpret sales and market data. Solid business / problem solving skills with the focus on customer service (internally and externally) Must have strong Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access, Salesforce and other web based applicationsSkillsStrong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.Excellent customer service mindset with the ability to develop long term relationships.Excellent analytical aptitude with a proven ability to analyze / interpret data.Strong and creative sourcing ideas. The ability to conduct consultative sales presentations.Ability to work independently and in a team environment.Proactively seeks continuous process and service improvements.Physical Demands and Work EnvironmentThe employee frequently is required to stand sit or walk, climb, kneel, crouch, or crawl. Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,depth perception, and the ability to adjust focus.And here is what you will need to be successful : Job SummaryThe Business Development Representative will provide support and service for both the company and its customers. It is an exciting opportunity for a self-driven individual who will be responsible for promoting sales through our website to our Customer / Dealer network. Responsible for driving profitable sales growth by developing, maintaining and advancing accounts by regularly contacting customers. This position reports to the Director of Sales.Essential Duties / AccountabilitiesDevelop customer relationships by providing exceptional customer service with incoming customer communication.Assist in resolving customer relations problems with both dealers and end users.Seek out new business opportunities making outbound sales calls to new and existing customers. Identify trends, opportunities and threats to core business.Ensure assigned customers understand and know how to utilize our technologies and grow technology adoption and usage rates.Use sales and account management processes to consult with customers to increase their knowledge of our products and programs.Communicate effectively both externally and internally.Utilize Salesforce software to document and plan activities to include Calendar, Tasks and Events.Assess clients' needs, recommend, or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms.Develop sales presentations, proposals, or other materials to illustrate benefits from use of goods or services.Attend, when necessary, training classes to acquire the skills to meet our customers' needs and expectations and to keep abreast with technical developments and changes in product lines.Other duties assigned.Qualifications High School diploma required Knowledge of HVACR terminology and HVACR product knowledge is a plus. Demonstrated performance history in sales new market development. Proven success in meeting sales goals with ability to analyze and interpret sales and market data. Solid business / problem solving skills with the focus on customer service (internally and externally) Must have strong Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access, Salesforce and other web based applicationsSkillsStrong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.Excellent customer service mindset with the ability to develop long term relationships.Excellent analytical aptitude with a proven ability to analyze / interpret data.Strong and creative sourcing ideas. The ability to conduct consultative sales presentations.Ability to work independently and in a team environment.Proactively seeks continuous process and service improvements.Physical Demands and Work EnvironmentThe employee frequently is required to stand sit or walk, climb, kneel, crouch, or crawl. Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,depth perception, and the ability to adjust focus.
