What are the responsibilities and job description for the Customer Service Lead position at Watsco?
Job Description
Required Qualifications
- Prior customer service supervisory or lead experience required.
- High School Diploma or equivalent with 2 years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1 year of Counter Sales, Call Center or Customer Service experience.
- Customer service experience, preferably in a call center environment.
- Must have strong customer service soft skills.
- Strong problem-solving skills.
- Must be well organized, detail oriented and have good computer / data entry; should be proficient in MS Office applications (Word, Excel, Outlook). Sales Force experience a plus.
- Must possess the ability to problem solve and multi-task. Preferred Qualifications
- Customer service experience, preferably in a call center environment.
- Sales experience strongly desired.
- Bilingual Spanish preferred.
And here is what you will need to be successful :
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Lead Customer Service Representative is responsible for providing support to the Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery, order entry, order status and problem resolution
