What are the responsibilities and job description for the eCommerce Technology Specialist position at Watsco?
About Us
Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries! We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200 locations serve 50,000 active customers. Our corporate headquarters is in Jacksonville, Fl. and we are a subsidiary of Watsco (NYSE : WSO).
At Baker, we are utilizing emerging technologies and innovations to diversify our portfolio and our service offerings to deliver a best-in-class customer experience.
People are the core of our businessthose who work for us (our employees), those who work with us (our suppliers and vendors) and those we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas. If you have a keen sense of respectfor yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you.
Job Description
Summary :
As a Baker Distributing Technology Specialist, you will play a crucial role in ensuring the seamless integration and optimal use of Baker's technology solutions for our customers. Your primary responsibilities will include supporting customer needs, implementing Baker technology, resolving customer issues, and providing comprehensive training to both customers and Baker employees.
Essential Duties and Responsibilities :
Duties and responsibilities will include but are not limited to :
- Serve as the primary point of contact for customers regarding Baker technology.
- Understand customer requirements and provide tailored solutions to meet their needs.
- Offer prompt and effective technical support to resolve customer inquiries and issues.
- Sell the value of the electronic business solution to the customer, making sure to include key customer leadership in the review.
- Consult with key customer stake holders, including but not limited to sales, finance, IT, credit, and executive personnel as necessary. (Based on the recommended technology solution)
- Conduct training sessions for customers to ensure they are proficient in using Baker technology.
- Develop and deliver training programs for Baker employees to enhance their technical knowledge and customer service skills.
- Create and update training materials, user guides, and other educational resources.
- Track report on successes and obstacles.
- Promote changes and modifications as necessary, including changes / updates to Baker's offerings and suggestions from customers for modification to the same.
And here is what you will need to be successful :
Required Education and Experience Qualifications :
Qualifications Skills :
Licensing and Certifications :
