What are the responsibilities and job description for the Training Project MGR - Training Manager position at Watsco?
Job Description
Training Manager - External-Facing
Job Title : Training Manager - Training and Development
Location : Charlotte, NC (Remote)
Department : HR / Training and Development Department
Reports To : Director - Training and Development
Job Type : Full-Time
About Us : Carrier Enterprise is a leading HVAC / R distribution company and a subsidiary of Watsco : the largest independent HVAC / R distribution company in the world, dedicated to providing a best-in-class experience to our customers. We know our associates and customers make the difference and we are committed to fostering a culture of continuous learning and development to provide resources so that our customers are equipped with the skills and knowledge they need to excel.
Job Summary : The Training Manager will lead the expansion of our new customer-facing training and development division. The ideal candidate will possess an entrepreneurial spirit and oversee the creation and implementation of training courses and programs designed to enhance customer skills and business performance. Key responsibilities include managing revenue and expenses, leading a delivery team, assessing training needs, designing and managing effective training programs, and evaluating their outcomes. The Training Manager will collaborate closely with various departments and subject matter experts to ensure that our customer training initiatives align with the company's strategic goals and our commitment to presenting a world-class training organization.
CE Manager / Leader Competencies :
- Vision : Communication and Business Innovation
- Talent and Teams : Talent Management and Teamwork
- Results : Play to Win
- Character : Customer Focus
Key Responsibilities :
Training Needs Assessment : Creatively conduct comprehensive assessments to identify and plan the training and development needs of our customers.Collaborate with department heads and organizational leaders to determine learning needs of our customers and revenue generating opportunities.
Training Program Design and Development : Design and develop effective training courses and programs that address the needs of our customers.Work with internal associates and external vendors to create curriculum, to include participant and facilitator guides, job aids / materials, delivery methods and other educational content.Incorporate blended training modalities, such as instructor-led, e-learning, workshops, simulations, and on-the-job training.Edit and update content on a regular cadence.
Implementation and Delivery : Ensure content and delivery aligns with company goals and meets CE standards set forth.Oversee the implementation of training programs, ensuring they are delivered effectively and efficiently.Organize and deliver training sessions, workshops, and seminars. Support logistics for training sessions, including scheduling, venue arrangements, and participant communications.Coordinate with external trainers or consultants when necessary.
Evaluation, Feedback, and Improvement : Develop and implement evaluation methods to measure the effectiveness of training programs.Collect and analyze feedback from participants to assess learning outcomes and training impact.Continuously monitor and evaluate the effectiveness of trainers and training programs.Collect feedback from participants and make necessary adjustments to improve training quality.Track and report on training outcomes and ROI.
Team Leadership : Lead a team of training professionals and manage vendors.Provide guidance, coaching, support, and professional development to team members to enhance their performance.
Revenue and Expense Management : Develop and implement a pricing model for training services.Support customer initiatives that drive engagement with our offerings, ensuring a world-class experience.Optimize resource utilization to maintain high-quality training standards in a cost-effective manner.
Stakeholder Engagement : Build and maintain strong relationships with internal and external stakeholders, including senior management, department heads, and external training providers.Communicate training plans, progress, and outcomes to relevant parties.Gather input and feedback from stakeholders to ensure training programs meet our customers' needs.
Compliance and Standards : Ensure all training programs comply with company and industry standards and regulations.Stay updated on the latest trends and best practices in training and development.
Technology Integration : Leverage technology to enhance training delivery and accessibility, including the use of learning management systems (LMS) and other learning tools.Stay current with advancements in training technology and incorporate innovative solutions into training programs.
Reporting and Documentation : Maintain accurate records of training activities, including attendance, completion rates, and assessment results.Prepare and present reports on training program metrics, outcomes, and ROI.Identify trends and areas for improvement based on data analysis.
About Us
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC / R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000 employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC / R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Requirements
Qualifications :
Preferred Skills :
What We Offer :
Benefits : Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement Professional Development
Paid Vacation Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply :
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page atwww.carrierenterprise.com / careers. Learn more about our company and team.
Equal Opportunity Statement :
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
