What are the responsibilities and job description for the Customer Service Manager position at Watson Apparel Co., LLC?
Watson Apparel Co, LLC is looking for an organized, charismatic, attentive & experienced Full-Time Customer Service Manager to join our Corporate office.
The Customer Service Manager will supervise our Customer Service team, while working with customers via phone and/or email who have complaints, orders, or require information about products/services purchased from the organization and provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
Qualifications of the job:
1 – 2 years of consistent experience serving as Management over a Customer Service team
3 years of demonstrated customer service experience (preferably in a retail/clothing environment, call/customer support center, or business/office administration setting)
Attention to detail and great organization skills
Communication Skills (via phone lines and/or email)
Problem-solving aptitude
Demonstrated ability to meet and maintain work schedules and deadlines
Experience with Microsoft Office (Word & Excel)
Ability to work independently and in a team setting
Preferred Qualifications:
3 to 5 years of demonstrated customer service/management experience (preferably in a retail/clothing environment, call/customer support center, or business/office administration setting)
Experience and/or knowledge of Shopify and Gorgeous platforms
Pay range: $19-23/hr
Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
Day shift
Monday to Friday (8:30am – 5:00pm)
Weekends as needed
Ability to commute/relocate:
Virginia Beach, VA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $19 - $23
