What are the responsibilities and job description for the Inside Sales Representative position at Watson-Marlow Fluid Technology Solutions?
Job Title: Inside Sales Representative
Location: WM USA - 37 Upton Drive
Location Type: Remote
Salary: [Insert Salary Range and/or Total Compensation (i.e. Salary SIP)]
Requisition Closing date: 03/03/2025
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/
The ideal candidate will possess a passion for serving others including the sales team, colleagues and customers/prospects. The Inside Sales Representative will work closely with the Industrial sales team to serve our customers be responsible from receipt to resolution. This customer-facing role will be the primary point of contact for customer support and prospect requests, ensuring timely and effective responses. The Inside Sales Representative will apply processes for value creation through product selection, application validation, and our sales process to support customers. This role may also have some account responsibilities.
When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.
This role will focus on:
- Support inquiries from initial request through final order by ensuring technical, commercial, and delivery aspects are considered to achieve order and delivery process excellence.
- Proactively interact with the outside sales team to support existing and potential customers, representatives, and distributors.
- Serve as the "quarterback" for the customer ensuring every functional group responsible for the success of the business is aligned and on task.
- Coordinate resources to ensure prompt resolutions for customers and prospects.
- Deliver/follow-up quotes, provide light technical support. solve problems and help close orders.
- Interacting with the outside sales team and other functional groups to support business success.
- Field phone calls, emails and Webchat from customers and prospects.
- Occasional travel to build relationships, assist with training and promote new business.
- Manage assigned customer accounts in coordination with outside sales.
- Assist application engineers with quotes and customer service with orders.
- Interface with suppliers and the purchasing team on custom opportunities.
To be successful in this role, you will need:
- Passion for serving customers and prospects
- Inside Sales and/or Technical support experience.
- Industrial experience, preference given to experience with pumps and chemical feed applications
- Ability to travel occasionally.
- Exceptional oral and written communication skills required to communicate with internal and external contacts.
- Excellent interpersonal skills and high professionalism.
- Strong time managment skills.
- Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint and MS Teams.
- Experienced ERP user, preferably Microsoft AX/Dynamics and CRM
At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:
- Robust Retirement Plan: Benefit from a guaranteed 5% employer contribution to your 401K, plus an additional 3% employer match, empowering your financial security.
- Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
- Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being days, 11 observed holidays, 15 caregiver days, and 80 hours of annual sick leave.
- Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
- And Many More Benefits: Discover a wide range of additional perks and benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include:
- Gender-neutral parental leave
- 15 days of extra paid caregiver leave
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- Menopause-friendly workplace principles and more.
Learn more at Our Inclusion Commitments.
Equal Opportunity Employer
Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Company Overview
At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.
Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
