What are the responsibilities and job description for the Quality and Compliance Manager position at Watson-Marlow Fluid Technology Solutions?

Job Title : Quality and Compliance Manager Location : Devens, Massachusetts Website : https : / / www.wmfts.com / en / Group : https : / / www.spiraxgroup.com /

Join Our Team and Enjoy Exceptional Benefits :

Robust Retirement Plan : Benefit from a guaranteed 5% employer contribution to your 401K, plus an additional 3% employer match, empowering your financial security.
Comprehensive and Supportive Parental Leave : Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
Generous Time Off : Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being days, 11 observed holidays, 15 caregiver days, and 80 hours of annual sick leave.
Community Engagement Opportunities : Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
And Many More Benefits : Discover a wide range of additional perks and benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

This role will focus on :

The Quality and Compliance Manager is an integral part of the Watson-Marlow America Manufacturing, Inc. Senior Leadership team and critical to our ongoing success. Leading the Quality team and function, you will have both strategic and tactical responsibility for

developing, implementing and delivering quality standards, alongside our operational goals.

Demonstrating exceptional people and leadership skills, you will lead, mentor, coach, inspire and empower our talented teams and individuals to continuously learn, develop and achieve their full potential. With an ambition to exceed customer expectations, you will promote and deliver a culture of "zero defects", "right first time" and continuous improvement.

Key Accountabilities include :

Lead the Quality organization : Build the quality team for the site including hiring, coaching, mentoring and leading.

Develop the vision for quality for the site, set goals and lead the execution while driving

a quality and customer focused culture.

Quality Assurance : Implementing, managing and maintaining quality assurance processes to guarantee that our products meet established standards and customer expectation.

Compliance oversight : Ensuring our operations comply with industry regulations, legal standards, and customer requirements.

Process Improvement : Identifying inefficiencies and areas for improvement within existing processes.

Collaborating with cross-functional teams to identify and manage risk, implement enhancements, optimise workflows, and enhance overall operational efficiency.

Data Analysis : Utilising data-driven insights to assess and monitor quality and compliance metrics.

Analysing trends, identify root causes of issues, and implementing corrective actions to prevent recurrence.

You will be responsible for the leadership and execution of management review and the

implementation of improvement opportunities identified as a result of the data analysis.

Training and Development : Developing and execute a training plan to colleagues and teams on quality standards, compliance regulations, and best practices, promoting a culture of quality consciousness and ensuring everyone understands their role and responsibilities in maintaining high quality standards.

Supplier Management : In collaboration with the Supply Chain Team, establish and implement quality and compliance requirements for our suppliers. Ensuring supplier monitoring is established and managed through the appropriate supplier quality data.

Customer Support : Managing customer expectations and complaints including returns, repairs and quality inquiries. Work with customer support team to ensure customer satisfaction.

Customer and External Audits : Managing customer and external quality audits, ensuring

that identified non-conformities are effectively communicated to the right people for investigation and timely action.

You will be responsible for ensuring the appropriate oversight and governance of required improvement actions.

Documentation and Reporting : Ensuring the maintenance of accurate records of quality and compliance activities, including customer audit outcomes. Generating regular reports for management, highlighting key performance indicators, areas of improvement, and compliance status

Skills / Experience

Experience of managing a team and Leading them through Growth and change.

Deployment of quality management systems.

Multi-sector quality systems and standard experience within a regulated environment .

Experience in implementing quality management systems.

Any experience of ISO 9001, ISO 13485 and of GxP legislation and guidance is advantageous.

Experience with compliance standards such as : REACH, RoHS is advantageous.

Building quality capability..

Equal Opportunity Employer

Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

WatsonMarlow

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