Furniture Repair Technician / Service Technician

Watson’s is the nation’s leading retailer of pools, spas, indoor and outdoor furniture, and more. For over 50 years, we’ve helped customers create spaces for life’s best moments with premium products and exceptional service. As a Service Technician - Furniture Repair Specialist, you will play a vital role in ensuring our customers receive the highest level of satisfaction by inspecting and repairing indoor and outdoor furniture across the Cincinnati market. This full-time position focuses entirely on addressing service tickets and calls related to indoor furniture. The ideal candidate will thrive in a hands-on, fast-paced environment, be detail-oriented, and have a passion for quality craftsmanship and customer satisfaction.

PRIMARY RESPONSIBILITIES:

• Respond to and manage 100% of service tickets and calls related to the inspection and repair of indoor furniture including sofas, sectionals, recliners, dining, home theater, massage chairs, media consoles and more.
• Support additional service repair needs related to outdoor furniture.
• Diagnose, repair, and restore furniture to meet Watson’s quality standards, whether in-store or in customers' homes.
• Communicate effectively with the Service Department team to coordinate parts, tools, and schedules for repair jobs.
• Document all inspections, repairs, and customer interactions accurately to maintain service records.
• Handle customer inquiries and concerns related to furniture repairs with professionalism and a solution-oriented approach.
• Perform quality checks to ensure repairs meet customer expectations and Watson’s standards before completion.
• Work collaboratively with the Director of Service, Assistant Service Manager, Tech Scheduler and the larger Service team, to prioritize and resolve service tickets efficiently.
• Assist with inventory management for repair-related parts and supplies as needed.
• Maintain and organize tools and equipment necessary for furniture repairs.

QUALIFICATIONS:

• Proven experience in furniture repair, restoration, or related technical roles.
• Prior experience with stationary and motion (power and manual) furniture repair.
• Strong problem-solving skills with attention to detail.
• Ability to lift and move furniture and repair equipment safely (up to 50 pounds).
• Excellent communication skills with a customer-first mindset.
• Strong organizational and time management abilities to handle multiple service tickets simultaneously.
• Valid driver’s license and reliable transportation.
• Familiarity with indoor furniture styles and materials is a plus.

BENEFITS & PERKS:

• Competitive hourly wage.
• Access to benefits program, including insurance, 401k, PTO, etc.
• Employee discount program.
• Supportive, team-oriented work environment.
• Opportunity to work with a growing, market-leading company.

ABOUT WATSON’S:

Since 1968, Watson’s has grown from a pool store in Cincinnati to one of the nation’s largest retailers of home recreation products and home furnishings. Our mission is to bring families together for fun, relaxation, and life’s best moments. Join our team and help us deliver premier experiences to customers every day.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Power & Manual Furniture Repair: 2 years (Preferred)
• Furniture Repair & Restoration: 2 years (Required)

Ability to Commute:

• Cincinnati, OH 45241 (Required)

Work Location: In person

Salary : $20 - $23