What are the responsibilities and job description for the Service Technician – Accessory Installation Specialist position at Watson's?
Service Technician – Accessory Installation Specialist (Full Time)
Reports to: Assistance Service Manager
Location: Cincinnati (Evendale), OH
JOB SUMMARY:
At Watson’s, we’re committed to delivering exceptional customer experiences, and our Service Department plays a key role in supporting this mission. As the Accessory Installation Specialist for our Service Technician team, you will be an integral part of our service operation, responsible for the installation, inspection, maintenance, and repair of a variety of accessories related to hot tubs and other products. This role demands a thorough understanding of hot tub systems and a commitment to providing the best service to our customers. This role is perfect for a proactive and detail-oriented individual who thrives in a fast-paced, customer-focused environment. This is a part-time position and is not eligible for insurance or 401k benefits.
PRIMARY RESPONSIBILITIES:
- Hot tub cover installation: Safely and efficiently installs various types of hot tub covers, ensuring they are secure and fit properly.
- Hot tub Cover Lifter Installation: Assemble and install hot tub cover lifters, optimizing ease of use for customers.
- Salt System Installations: Set up and maintain saltwater systems, ensuring proper salinity levels and system functionality.
- Smart Monitoring Systems: Install and configure smart monitoring systems to enable remote control and monitoring of hot tub functions.
- Hot Tub Stereo Systems: Install and test hot tub stereo systems, ensuring high-quality sound and durability in a wet environment.
- Accessory Troubleshooting: Assist customers with troubleshooting various hot tub accessories to resolve operational issues impacting performance.
- Customer Interaction: Provide excellent customer service, answer questions, and offer advice on maintenance and care for hot tub accessories.
- Collaborate with team members across the Service Department to maintain an efficient workflow and uphold Watson’s high standards of customer service.
- Communicate effectively with team members to ensure timely service support and minimize customer downtime.
- Adhere to company safety guidelines and operational procedures.
- Assist with other responsibilities as necessary including in-house warranty repairs.
QUALIFICATIONS:
- Available to work a Monday-Friday with occasional weekends
- Valid driver’s license with a clean driving record.
- Ability to operate hand tools.
- Basic electrical knowledge.
- Strong technical aptitude and ability to troubleshoot and solve problems related to hot tub accessories.
- Familiar with a wide range of hot tub brand and models.
- Strong organizational and time management skills.
- Ability to lift and carry items weighing up to 50 pounds.
- Excellent communication skills and a team-oriented mindset. Comfortable interacting with customers.
- Reliable and punctual with a commitment to completing tasks efficiently.
- Previous experience in a similar role a plus.
- Familiarity with pools, spas, or home recreation products is beneficial but not required.
PHYSICAL REQUIREMENTS:
- Must be able to lift up to 50 pounds regularly.
- Performing General Physical Activities — performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, moving materials, and manipulating things.
BENEFITS & PERKS:
- Competitive hourly wage.
- Opportunity to work with a supportive and dynamic team.
ABOUT WATSON’S:
Since 1968, Watson’s has been a trusted name in pools, spas, furniture, and home recreation products. With a mission to bring families together for fun and relaxation, we pride ourselves on offering premium products, exceptional service, and an unparalleled shopping experience. Join us at Watson’s and become part of a team dedicated to creating more of life’s best moments for our customers.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Cincinnati, OH 45241 (Required)
Work Location: In person
Salary : $20 - $23
