What are the responsibilities and job description for the Assistant General Manager position at Watt Hotel?
ABOUT THE ROLE
The Assistant General Manager supports the General Manager and Director in all aspects of daily operations at the hotel. You will be responsible for overseeing all departments, such as housekeeping, front office, food and beverage, and maintenance. In this role, you will work to ensure guest satisfaction and obtain optimum efficiency and economy of operations. In the absence of the General Manager, you will serve as the acting manager.
Essential Duties:
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Hire, Train, and Supervise all department staff, offering motivation to employees if needed.
- Provide coaching, advice and assistance as required; help employees overcome obstacles and deal with problems.
- Develop and implement procedures and policies to ensure that all hotel equipment and systems are properly maintained and in good working order.
- Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals.
- Supervise and train all staff, ensuring that employees are well-trained on system and all work is completed in a timely and efficient manner
- Ability to use repetitive hand and body motions such as grasping, writing, typing, listening, hearing, and visual acuity.
- Ability to sit, stand, and use a computer for prolonged periods of time.
- Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.
Specific Requirements of this role:
- Develop short-term and long-term financial and operational plans for the hotel which support the overall objectives of the company.
- Ability to effectively delegate tasks and communicate to employees.
- Assist the General Manager/Director in preparing the annual hotel budget.
- Strong understanding of budgeting and financial management.
- Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports.
- Protect the companys financial assets by properly administering policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll, and all other financial transactions.
- Maintain the hotels compliance with local, state, and federal laws and regulations.
- Perform other duties as assigned.
Qualifications
- At least 3 years experience as an AGM, 3 years hotel operations experience in a supervisory capacity, or an equivalent combination of education and experience.
- Working knowledge of Microsoft Office, including Excel and Word.
- Experience with operating a Property Management System(s).
- Ability to work a flexible schedule, including days, nights, weekends, and holidays.
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
