Customer Solutions Admin Specialist

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What We Do

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

The Customer Solutions Admin Specialist role uses technical knowledge to assist with product warranty claim determination to support end users, customers, and third-party contractors.

Responsibilities And Duties

• Use Enterprise Application Software and CRM Systems to document and manage service functions.
• Assist with contracting and provide basic technical product support and guidance to third-party service contractors.
• Assists in the coordination of service work done by authorized service agents.
• Assists in case review to provide product warranty claim determination.
• Works closely with the regional Sales staff and authorized service agencies to resolve customer issues efficiently.
• A self-starter with ability to work in a team-oriented call-center support environment.
• Effectively communicate at different levels of the organization both internally & externally.
• Collaborates with other internal departments on understanding and resolving problems.
• Full cycle claim handling or Field service coordination experience
• Less than 5% travel may be required for training or customer support
• And other duties as assigned.
  
  

Education

• Associates Degree or equivalent preferred
• 1 years of experience in the HVAC or boiler industry
  
  

Qualifications

• Technical experience working with and troubleshooting complex systems
• Excellent organizational and communication skills with attention to detail are required.
• Able to communicate technical information easily.
• Good organization skills and able to work on several ongoing projects simultaneously.
• Strong oral and written communications skills.
• Good interpersonal skills.
• Proficient personal computer and Microsoft Office skills.
• Requires well-developed multitasking and interpersonal skills.
• Must be detail oriented. Strong customer service focus and excellent communication skills.
• Strong analytical skills with the ability to collect, organize, analyze information.
• PHYSICAL REQUIREMENTS:
  
  

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must lift and/or move up to 25 pounds alone. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• WORK ENVIRONMENT:
  
  

Work in manufacturing environment.

• As required by the Americans Disabilities Act (ADA)
  
  

Watts In It For You

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
  
  

How We Work

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.