What are the responsibilities and job description for the Learning and Certification Facilitator position at Watts Water Technologies?
We’re Watts. Together, we’re reimagining the future of water.
We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What We Do
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
The purpose of this position is to facilitate the skill advancement and education of HVAC and plumbing application and service solutions by continuously enhancing the knowledge level of the industry through designing, coordinating, and executing training (live, eLearning, webinars, and recorded). This team member is responsible for assisting in the development and delivery of, as well as the tracking of customers’ progress on knowledge competencies and certifications regarding HVAC and plumbing application and services solutions, including products and system designs.
Principal Responsibilities And Duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required
This role will not supervise any Watts employees but will supervise and manage training sessions of external customers.
Physical Requirements
While performing the responsibilities of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle or feel. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting.
The expected salary range for this position is $90K - 110K yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal. State, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
Watts In It For You
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.
At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What We Do
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
The purpose of this position is to facilitate the skill advancement and education of HVAC and plumbing application and service solutions by continuously enhancing the knowledge level of the industry through designing, coordinating, and executing training (live, eLearning, webinars, and recorded). This team member is responsible for assisting in the development and delivery of, as well as the tracking of customers’ progress on knowledge competencies and certifications regarding HVAC and plumbing application and services solutions, including products and system designs.
Principal Responsibilities And Duties
- Focuses on the creation, development, deployment, and execution of a best-in-class corporate training strategy.
- Effectively presents highly technical information through a variety of vehicles, including classroom training delivery, webinars, videos, and web-based training modules.
- Contributes to the process of designing curriculum by identifying and describing information needs in the following areas:
- operation of equipment by completing preventive maintenance requirements.
- correct application of products/service.
- following manufacturer’s best practices instructions.
- troubleshooting malfunctions.
- Identifying customer solutions.
- Provides expertise and guidance to customers, service technicians, contractors, and internal personnel on the establishment of training priorities for both long term and short- term objectives in addition to delivering sales training and collaborating with multiple stakeholders (internal & external) to ensure the highest level of technical value proposition proficiency to the field.
- Responsible for communicating business related issues or opportunities to next management level.
- Must be able to travel up to 25%.Traveling ability.
- All other duties as assigned.
- Bachelors’ Degree in technical field/concentration preferred.
- CEU & CEC certification is preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required
- 5 years designing and delivering training in a business setting is required.
- Time management – the ability to organize and manage multiple priorities.
- Excellent interpersonal and communication skills; self-starter.
- Expertise in MS PowerPoint is required. Experience with Articulate is a plus.
- Must be comfortable presenting to audiences of roughly 12 people.
- Traveling ability (25% average).
This role will not supervise any Watts employees but will supervise and manage training sessions of external customers.
Physical Requirements
While performing the responsibilities of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle or feel. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting.
The expected salary range for this position is $90K - 110K yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal. State, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
Watts In It For You
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
- Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
Salary : $90,000 - $110,000
