Demo

Sr. Service Writer (CMD)

Waukesha Pearce Industries
San Antonio, TX Full Time
POSTED ON 2/16/2025
AVAILABLE BEFORE 4/16/2025

Scope of Work:

As a Sr. Service Writer, the ideal candidate will interact with customers to build customer loyalty and ensure confidence for Machinery Equipment safety and reliability. Waukesha-Pearce Industries delivers thorough attention to detail and customer satisfaction. The candidate will also manage a daily and weekly quota of closing out jobs to maintain a healthy WIP and AR.

Primary Job Responsibilities:

The Sr. Service Writer is responsible and accountable for, but not limited to, the following:

  • Liaison between management, dispatchers, and the Service Writer team
  • Assist managing team daily workload
  • Setting, confirming and preparing for appointments with customers to expedite their service experience 
  • Determining Machine Equipment needs based on customer information and a Machine walk-around
  • Provide accurate Pro-Forma for all services and implement repair options
  • Explains terminology and the nature of work completed to customer
  • Coordinate orders to ensure all service satisfactory within a timely manner
  • Verify Warranty Status on Machine Equipment
  • Check for Factory Campaigns
  • Expedites orders and request as needed
  • Keep customers informed on service status
  • Handle minor customer complaints with courteous, nurturing and tactful manner
  • Perform other duties as may be assigned by supervisor

Minimum Qualifications:

  • Must have a High School diploma or equivalent
  • Must have a minimum of 5 year(s) previous experience in a similar position
  • Preferred intermediate knowledge of Service Pro

Requirements: Knowledge, Skills, and Abilities (KSAs)

  • Strong written and oral communication skills
  • Possess and maintain the following skills: Excellent attention to detail, and strong customer service
  • Ability to thrive in a fast paced and dynamic team environment
  • Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
  • Strong computer skills

Working Conditions and Physical Demands:

  • Typical hours of work Monday through Friday; 8m. to 5 p.m.
  • Some occasional extended hours may be required.
  • Sitting; occasional bending or kneeling; lift and carry a maximum 15 Lbs., reach overhead for lightweight items.
  • Office work.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Sr. Service Writer (CMD)?

Sign up to receive alerts about other jobs on the Sr. Service Writer (CMD) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$47,278 - $71,270
Income Estimation: 
$40,328 - $51,115
Income Estimation: 
$47,278 - $71,270
Income Estimation: 
$40,328 - $51,115
Income Estimation: 
$54,563 - $73,333
Income Estimation: 
$59,611 - $81,642
Income Estimation: 
$33,677 - $43,106
Income Estimation: 
$43,929 - $67,340
Income Estimation: 
$36,043 - $53,212
Income Estimation: 
$33,017 - $41,180
Income Estimation: 
$33,456 - $41,133
Income Estimation: 
$40,328 - $51,115
Income Estimation: 
$54,563 - $73,333
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Waukesha Pearce Industries

Waukesha Pearce Industries
Hired Organization Address Bloomfield, NM Full Time
Scope of Work: Assist shop technicians in the repair and overhaul of industrial natural gas engines. Primary Job Respons...
Waukesha Pearce Industries
Hired Organization Address Broussard, LA Full Time
Scope of Work: Develop prospects and call on existing customers for WPI's complete product lines, service and parts. Mus...
Waukesha Pearce Industries
Hired Organization Address Broussard, LA Full Time
Scope of Work: Develop prospects and call on existing customers for WPI's complete product lines, service and parts. Mus...
Waukesha Pearce Industries
Hired Organization Address Port Arthur, TX Full Time
Job purpose The employee serves as a lead worker overseeing two or more lower-level Service Technicians. The Service Tec...

Not the job you're looking for? Here are some other Sr. Service Writer (CMD) jobs in the San Antonio, TX area that may be a better fit.

Service Writer

BCI, Adkins, TX

Automotive Service Writer

Express Oil Change & Tire Engineers, San Antonio, TX

AI Assistant is available now!

Feel free to start your new journey!