What are the responsibilities and job description for the Store Manager position at Waukesha?
Position Title: Automotive Repair Store Manager
Employment Type: Full-Time
Job Summary:
We are seeking a driven and experienced Automotive Repair Store Manager
to lead one of our high-volume service centers. This role is ideal for someone
with strong leadership skills, a customer-first mindset, and a deep
understanding of automotive repair operations. The Store Manager is responsible
for overseeing day-to-day operations, managing staff, ensuring customer
satisfaction, and driving sales and profitability.
Key Responsibilities:
- Lead and manage all aspects of daily shop operations including workflow, scheduling, and customer service.
- Hire, train, and develop service advisors and technicians to build a strong, performance-driven team.
- Monitor shop productivity, quality control, and timely completion of repair work.
- Maintain high levels of customer satisfaction through clear communication, accurate estimates, and timely updates.
- Manage inventory, parts ordering, and vendor relationships.
- Ensure compliance with company policies, safety procedures, and labor regulations.
- Drive sales growth and profitability through effective service offerings, upsells, and customer retention strategies.
Requirements:
- 3 years of experience managing an automotive repair facility or related retail/service business.
- Proven leadership skills with a track record of team development and operational success.
- Strong automotive knowledge and the ability to explain technical issues in simple terms.
- Solid understanding of sales processes and P&L management.
- Familiarity with shop management systems and POS software.
- Valid driver’s license and clean driving record.
Preferred Qualifications:
- ASE Certification or technical background a plus.
- Experience working with brands such as Firestone, Goodyear, Midas, or similar multi-bay shops.
Benefits:
- Competitive base salary with performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Employee discount programs.
- Ongoing training and career advancement opportunities.
