What are the responsibilities and job description for the Customer Service Representative position at Wausau Window and Wall Systems?
The Customer Service Representative acts as primary contact for AFS Sales Representatives and Customers. Also, prepares complete production orders to be used by manufacturing in the building of windows, storefront, and curtain wall. This position requires minimal supervision.
Key Responsibilities
Process and track status of orders by coordinating inter-department work and obtain required data for both AFS and customers.
Assist customer with any questions about their order. This includes technical, estimating, or production/ scheduling assistance.
Prepare orders from take offs.
Ability to answer questions from manufacturing regarding specific production orders, deferring more advance questions to appropriate parties.
Ensure the customer receives proper service through processing orders, preparing general correspondence, and coordinating with other departments.
Heavy interaction with customers on the telephone and through email. Must be able to demonstrate excellent verbal and written communication skills.
Ability to answer some more advanced product questions, referring more in-depth questions to Engineering personnel.
Act as a liaison between the customer and other departments.
Work independently to solve routine problems, requiring assistance from Express/ Expedite Supervisor for more difficult issues.
Provide material quotations to customer/ reps.
Write basic factory orders.
Maintains a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
Adhere to AFS policies and standard operating procedures.
Any additional duties assigned by Supervisor.
Participates in EFCO's Continuous Improvement efforts by understanding his/her team's performance and actively implementing and supporting process improvements.
Flexibility of work hours including overtime.
Experience & Skills
Education:
Bachelor’s degree in Construction or Project Management is preferred; and/ or a minimum of 1 year of related experience and/or training; or equivalent combination of education and experience.
Required Skills:
Time management, organization, and planning.
Strong verbal and written communication skills.
Problem-solving, troubleshooting, and decision-making.
Microsoft Office
Lotus Notes
AS400
WORK ENVIRONMENT
Mostly an office environment with occasional visits to the manufacturing floor (proper PPE must be worn on manufacturing floor).
TRAVEL REQUIREMENTS
Occasional travel related to other sites / corporate.
Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.
Our Benefits
We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.
Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression
Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.
