What are the responsibilities and job description for the Broadband Service Technician position at Wave Broadband?
Job Details
Description
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Where you will work: Dallas, Texas
A Day in the Life of the Broadband Service Technician:
The Broadband Service Technician is responsible for residential installation, service/repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The BST is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders. This role participates in a 24/7 on-call rotation.
A Day in the Life of the Broadband Service Technician:
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Qualifications
0">
Skills
0">
0">
Preferred
Multi-Tasking
Intermediate
Delegation
Intermediate
Customer Service
Intermediate
Analysis
Intermediate
0">
Behaviors
0">
0">
Preferred
Enthusiastic
: Shows intense and eager enjoyment and interest
Functional Expert
: Considered a thought leader on a subject
Team Player
: Works well as a member of a group
:
0">
Motivations
0">
0">
Preferred
Self-Starter
: Inspired to perform without outside help
Growth Opportunities
: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization
:
0">
Education
0">
Required
High School or better.
0">
Preferred
Associates or better.
Technical/other training or better.
0">
Experience
0">
Required
1-3 years:
Communication Network Maintenance
0">
0">
Licenses & Certifications
0">
Required
Drivers License
0">
Description
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Where you will work: Dallas, Texas
A Day in the Life of the Broadband Service Technician:
The Broadband Service Technician is responsible for residential installation, service/repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The BST is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders. This role participates in a 24/7 on-call rotation.
A Day in the Life of the Broadband Service Technician:
- Residential install, service/repair, and disconnects* (data, video, phone) on customer premises
- Assist supervisors and technicians with escalations and specialized work orders
- Ensure/record correct RF and signal levels within specifications
- Communication with leadership and dispatch as needed
- Customer education
- Operate company vehicle in safe and responsible manner
- Participation in a 24/7 on-call rotation
- Other duties as assigned
- Education: High school diploma or equivalent
- Experience: 6 months satisfactory metrics OR 2-3 years as a telecommunications technician
- Competencies: Maintain satisfactory driving record and have a valid driver's license; Ability to differentiate and effectively communicate to customers advanced phone/IP networks and POS systems
- Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone
- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program
- Employee discount program
- Benefits listed above are for regular full-time positions
- Take Care of Our Customers
- Take Care of Each Other
- Do What We Say We are Going To Do
- Have Fun
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Qualifications
0">
Skills
0">
0">
Preferred
Multi-Tasking
Intermediate
Delegation
Intermediate
Customer Service
Intermediate
Analysis
Intermediate
0">
Behaviors
0">
0">
Preferred
Enthusiastic
: Shows intense and eager enjoyment and interest
Functional Expert
: Considered a thought leader on a subject
Team Player
: Works well as a member of a group
:
0">
Motivations
0">
0">
Preferred
Self-Starter
: Inspired to perform without outside help
Growth Opportunities
: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization
:
0">
Education
0">
Required
High School or better.
0">
Preferred
Associates or better.
Technical/other training or better.
0">
Experience
0">
Required
1-3 years:
Communication Network Maintenance
0">
0">
Licenses & Certifications
0">
Required
Drivers License
0">
