What are the responsibilities and job description for the Customer Service Representative position at WaveHire?
We are hiring for our client - Major Petitions.
Overview
The Customer Service Representative plays a vital role in ensuring an exceptional shopping experience for customers. This position is essential as it directly impacts customer satisfaction and loyalty, which in turn drives sales and brand reputation. The representative acts as a critical liaison between customers and the retail environment, addressing inquiries, resolving issues, and providing assistance to enhance the overall shopping experience. By engaging with customers proactively, the In-Store Customer Service Representative helps to create a welcoming atmosphere, fostering long-lasting relationships. They also play a key role in promoting products, managing returns, and transitioning customer feedback into actionable insights for store operations. This multifaceted role requires a balance of interpersonal skills and product knowledge, ensuring that each customer interaction is positive and beneficial.
Key Responsibilities
Overview
The Customer Service Representative plays a vital role in ensuring an exceptional shopping experience for customers. This position is essential as it directly impacts customer satisfaction and loyalty, which in turn drives sales and brand reputation. The representative acts as a critical liaison between customers and the retail environment, addressing inquiries, resolving issues, and providing assistance to enhance the overall shopping experience. By engaging with customers proactively, the In-Store Customer Service Representative helps to create a welcoming atmosphere, fostering long-lasting relationships. They also play a key role in promoting products, managing returns, and transitioning customer feedback into actionable insights for store operations. This multifaceted role requires a balance of interpersonal skills and product knowledge, ensuring that each customer interaction is positive and beneficial.
Key Responsibilities
- Greet customers upon entry and provide a warm welcome.
- Respond to customer inquiries regarding products and services.
- Assist customers with product selections and provide recommendations.
- Process customer transactions and manage cash registers accurately.
- Handle returns and exchanges in accordance with store policies.
- Collaborate with team members to ensure an organized and efficient workspace.
- Resolve customer complaints promptly and professionally.
- Monitor inventory levels and alert management to stock shortages.
- Promote special offers, sales, and loyalty programs to customers.
- Educate customers on store promotions and upcoming events.
- Maintain a clean and inviting store environment.
- Collect and input customer feedback into the system.
- Participate in training and development programs to enhance product knowledge.
- Assist management in executing visual merchandising strategies.
- Stay informed about new products and trends in the market.
- High School diploma or equivalent.
- Previous retail or customer service experience preferred.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in using point-of-sale (POS) systems.
- Basic math skills for accurate cash handling.
- Demonstrated problem-solving abilities in high-pressure situations.
- Ability to stand for extended periods and lift items when necessary.
- Good organizational skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Knowledge of effective sales techniques is an advantage.
- Strong customer relationship management skills.
- Familiarity with retail merchandising concepts.
- Positive attitude and eagerness to assist others.
- Basic computer skills for administrative tasks.
- Willingness to learn and adapt to new challenges.
