What are the responsibilities and job description for the Customer Service Coordinator position at Waverly Cabinets Inc?
Job description
Customer Service Coordinator
At Waverly Cabinets, Inc., we count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team, managing phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, coordinating delivery workflow, as the opportunity to promote company products and services may arise.
Objectives of this Role
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our products to customers
- Process and track a large volume of orders, payments, purchases and shipments with accuracy.
- Meet customer service department sales targets, generating sales leads when opportunities arise
- Follow company communications guidelines and procedures under minimal supervision
Daily and Weekly Responsibilities
- Build expert and dynamic knowledge of company products and services
- Research information using available resources to satisfy customer inquiries
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
- Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review
- Perform loading or packing of customer orders when necessary
Skills and Qualifications
- High school degree
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactifully
- Ability to multitask, manage time, and prioritize
- Able to work individually and as a team
Preferred Qualifications
- College degree
- Sales experience in home improvement or building supplies a plus
- Proven experience in a call center environment
- Strong customer service and leadership skills
Job Type: Full-time
Salary: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Pittston, PA 18640: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 15year (Preferred)
- Sales: 3 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- CustomerService/Sales: 5 years (Required)
Location:
- Pittston, PA 18640 (Preferred)
Ability to Relocate:
- Pittston, PA 18640: Relocate before starting work (Required)
Work Location: In person
Salary : $15
