Associate Relations Coordinator

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Description

Job Title: Associate Relations Coordinator

Location: Corporate

Department: People Team

Job Summary: The Associate Relations Coordinator is responsible for establishing a professional and supportive “first contact” for Associate-related issues that come through the Associate Service Center. Will triage questions and complaints in order to resolve and/or move to the appropriate person, as well as provide policy clarification and guidance on conducting progressive discipline.

Principal Duties:

• Conduct initial intake and needs assessment interview with associates that call the Associate Service Center or Ethics Hotline. Collect information from associate to begin a case file. Verify and update all associate information and enter it into the Riskonnect system or Workday Help. Evaluate associate histories and make recommendations to Associate Relations Specialist.
• Provide objective and constructive guidance on interpretation and application of company policies and overall performance management process. Facilitate policy review process and communicate policy updates through communication channels and to impacted parties. Consult with Senior ARS for any clarification regarding compliance to all federal, state, and local employment regulations/laws.
• Facilitate the Conflict Resolution Process for attendance terminations as assigned. Manage Conflict Resolution Process (CRP) intake, explaining CRP to associate to determine next steps. Document the initial request from associate filing for Conflict Resolution Process. Coordinate the Conflict Resolution Process, including preparing documentation for the ARS, Second Level Manager and Director Panel. Facilitate Step 3 of the CRP with the Director Panel.

• Assist Associate Relations Supervisor in maintaining related administrative record keeping and reporting systems including the shared drive, GM Case tracking and terminations. Prepare case management related reports.
  
• Facilitate the assignment, tracking and response to Ethics Hotline calls. Provide outcome response to the Ethics Hotline.
• Assist with ARS and Leave of Absence mailbox management, including responding to messages and voicemails.
• Monitor and assist with the performance management process including, but not limited to, the FOSA Management mailbox and guiding managers on deleting and performing necessary edits to documents. Review disciplinary action reports in Workday to identify coaching opportunities for managers. Review termination questionnaire responses and follow up with ARS as needed.
• Accurately and timely maintain the Associate Relations database to ensure accurate information regarding all cases. Provide statistics and analysis.
• Manage administrative tasks such as assigning Workday Help tickets, uploading documentation related to ARS case findings to associate’s personnel files, scheduling ARS Team meetings, preparing meeting agendas and minutes.
• Process invoices for People Team through SAP.
• Assist in absence management process including follow up and consult with managers on the interactive process.
• Adhere to strict boundaries and professional ethics in the care of others.
• Responsible for additional tasks as assigned by Sr. Supervisor, Associate Relations and Absence.

Essential Functions:

• Ability to work well individually as well as in a team environment
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Detail oriented and strong organizational skills
• Ability to influence others
• Ability to handle multiple projects
• Excellent interpersonal skills
• Proven self-starter with demonstrated ability to make decisions
• High professional standards and confidentiality

Basic Qualifications:

• Bachelor’s degree preferred
• Strong computer and Microsoft Office skills and use of other applications necessary for the position.
• Experience with creating and editing pivot charts
• Experience with PowerBI a plus

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.