What are the responsibilities and job description for the Distribution Center Vendor Operations Lead position at Wawa, Inc.?
Soar with us at Wawa.
We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
Job Description
Job Title: Distribution Center Vendor Operations Lead
Location: Cross Dock - 8000 Dixon Drive, Florence, KY
Department: Supply Chain
Position Summary: The Distribution Center Vendor Operations Lead will be responsible for maintaining and improving the current supply chain and distribution network to service Wawa stores. In addition, this role will manage the Fresh Channel daily operations. This includes, but is not limited to providing input in developing and optimizing the current supply chain channels to continue servicing and expanding our brand in this aggressively growing market. Coordinate vendor performance, logistics execution, and operational support in a distribution/warehouse environment. This position must ensure Wawa’s high-quality standards are met and that production and transportation vendor partners consistently achieve the daily production and load-out requirements based upon the defined service level agreements.
Principal Duties
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
Job Description
Job Title: Distribution Center Vendor Operations Lead
Location: Cross Dock - 8000 Dixon Drive, Florence, KY
Department: Supply Chain
Position Summary: The Distribution Center Vendor Operations Lead will be responsible for maintaining and improving the current supply chain and distribution network to service Wawa stores. In addition, this role will manage the Fresh Channel daily operations. This includes, but is not limited to providing input in developing and optimizing the current supply chain channels to continue servicing and expanding our brand in this aggressively growing market. Coordinate vendor performance, logistics execution, and operational support in a distribution/warehouse environment. This position must ensure Wawa’s high-quality standards are met and that production and transportation vendor partners consistently achieve the daily production and load-out requirements based upon the defined service level agreements.
Principal Duties
- Oversee the daily execution of product distribution and logistics through the cross dock and/or third-party distributor network, as well as perform issue identification and resolution. Work with our transportation partners to achieve on time and accurate delivery in accordance with Wawa service agreements.
- Manage partner performance against contracts and SLA’s and performance metrics. Work with partners and escalate issues that need to be addressed with the vendors. Verify all critical contracted activities are meeting targets. Document and correct off-standard performance.
- Work with QA to ensure quality standards are met for all products.
- Work cross-functionally across internal and external leadership teams to manage and resolve escalated day to day issues regarding the daily execution of manufacturing vendor partners.
- Assist in driving Supply Chain cost reductions by developing and managing operational efficiency and improvement projects.
- Identify opportunities in the supply chain for increased velocity, work simplification and improved execution. Identify, develop, and execute process changes with vendors to maximize cost savings. Provide insight on industry best practices in information processing, warehousing, material handling and transportation.
- Support leadership in the development of annual capacity models of key production and logistic partners.
- Act as a critical crisis management resource within supply chain to gain information, make decisions and ensure proper communication is maintained between the production vendors and Wawa.
- Support invoice reconciliation and ticket resolution in accordance with Wawa standards.
- Ability to work well individually as well as in a team environment
- Good written and verbal communication skills
- Excellent customer service skills
- Detail oriented and excellent organizational skills
- Strong analytical and problem solving skills
- Self starter with strong interpersonal skills
- Demonstrated ability to make decisions
- Excellent leadership skills
- Ability to achieve results through cross functional work
- Ability to influence and manage vendor partners
- Ability to work night/weekend duty rotation
- Ability to handle multiple projects simultaneously and independently
- Ability to achieve results through cross functional work
- Some travel required
- Bachelor’s Degree in Supply Chain, Logistics, Industrial Engineering, or related field preferred
- Minimum 4-6 years of experience with manufacturing, logistics and distribution operations
- Proficient with MS Office applications (Excel, PowerPoint, Access, Word, Visio)
- Wawa Store Operations and vendor management experience a plus
- This person will be working full time out of our Cross Dock - Bakery Express - 8000 Dixon Drive, Florence, KY
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
