What are the responsibilities and job description for the Fuel Associate position at Wawa, Inc.?
Job Description
Job Title : Fuel Associate
Location : NJ Locations
Department : Store Operations
Job Summary : The Fuel Associate works in support of the store management team to facilitate the completion of gasoline related customer service and tasks. Delivers fuel safety, customer service and ensures fuel court related tasks are completed with efficiency and consistency. The Fuel Associate is expected to properly execute all cash management processes, including cash handling, credit card processes and related safety procedures. The Fuel Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.
Principal Duties :
- Greet customers at kiosk / fuel dispenser and provide an enjoyable fuel experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
- Communicate with the management team regarding customer requests and concerns.
- Assist fuel customers by determining need (fuel type, amount, etc), programming fuel dispenser, and pumping fuel.
- Operate the point of sale as per corporate standards and maintain proper cash levels. Process cash and credit payments and use cash register to dispense change / receipt at completion of service.
- Complete outdoor housekeeping functions including using outdoor power equipment, cleaning, power washing, sweeping, cleaning oil and gas spills and picking up and emptying trash. Wipe down the fuel area and restock all fuel area supplies and products.
- Replace receipt paper and ensure that credit card payment area has not been tampered with.
- Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.
- Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
- Complete other tasks as assigned by store management.
Essential Functions :
Basic Qualifications :
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
