Retail Customer Experience Specialist

Job Description:

In this exciting role, you will be working closely with the management team to facilitate a variety of tasks, including customer service, food and beverage preparation, and cash register duties. Your primary objective will be to deliver an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Responsibilities:

• Greeting and assisting customers in finding products and answering questions.
• Preparing made-to-order food and beverages according to recipe or customer specifications.
• Operating the cash register, scanning items, and properly handling different methods of payment.
• Maintaining proper cash levels in the register drawer and change machines.
• Activating fuel and gift cards and assisting with lottery purchases as needed.

Work Environment:
This role involves working in a fast-paced retail environment with occasional exposure to cleaning products. You must be able to tolerate these conditions and maintain a clean, organized work area in accordance with standards.

Requirements:

• Pursuit of or high school diploma or equivalent, preferred.
• Prior food service and/or customer service experience, preferred.
• Ability to work well individually as well as in a team environment.
• Good communication skills.
• Excellent customer service skills.
• Ability to learn FSRA process and procedures and demonstrate on a daily basis.
• Ability to work overtime as needed.
• Ability to multi-task in a fast-paced environment.