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Sales and Service Director

Wawa, Inc.
Brandywine, MD Full Time
POSTED ON 2/6/2025
AVAILABLE BEFORE 3/5/2025

About the Role

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This General Manager position offers a unique opportunity to lead a high-performing team, drive business growth, and shape the future of Wawa, Inc. You will be responsible for overseeing store operations, managing budgets, and fostering a positive work environment. Your expertise in leadership, finance, and customer service will help us deliver exceptional results and exceed customer expectations.

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Responsibilities

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  1. Oversee store operations, ensuring alignment with company standards and policies.
  2. Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance operational efficiency.
  3. Manage budgets, forecasts, and financial reports to inform strategic decisions.
  4. Collaborate with cross-functional teams to identify and address areas for improvement.
  5. Lead recruitment, selection, training, and development efforts to build high-performing teams.
  6. Implement programs to promote associate engagement, retention, and development.
  7. Engage with customers, listen to feedback, and respond promptly to concerns.
  8. Prioritize tasks, manage time effectively, and allocate resources to meet business objectives.
  9. Stay up-to-date on industry trends, best practices, and regulatory requirements.
  10. Make informed decisions, balancing short-term needs with long-term goals.
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Requirements

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  • Bachelor's degree in Business or related field preferred.
  • 5 years of experience in a senior leadership role, preferably in retail, foodservice, or a related industry.
  • Proven track record of success in driving sales growth, improving customer satisfaction, and enhancing operational efficiency.
  • Strong analytical and problem-solving skills, with the capacity to interpret data and drive informed decisions.
  • Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders.
  • Ambitious self-starter with a passion for innovation and continuous improvement.
  • Flexibility to adapt to changing priorities and demands, while maintaining a focus on core objectives.
  • Ability to travel as needed, potentially up to 25% of the time.
  • Relocation may be required, depending on business needs.
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Benefits and Compensation

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This position comes with a competitive salary range of $65,000-$78,000, along with a comprehensive benefits package, including health insurance, retirement planning, education assistance, and opportunities for career growth and professional development.

Salary : $65,000 - $78,000

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