What are the responsibilities and job description for the CSA - Customer Service Associate position at Wawa?
Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate deliver an exceptional customer experience that supports Wawa's vision to fulfill lives every day.
Principal Duties:
1. Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner.
2. Communicate with the management team regarding request and concerns.
3. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines.
4. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.
5. Stock and refill products through out the entire store.
6. Prepare all made to order food and/or beverages according to recipe or customer specifications.
7. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
8.Complete all store housekeeping functions.
9. Complete other tasks as assigned by store management.
Essential Functions:
1. Ability to work well individually as well as in a team environment.
2. Good communication skills.
3. Excellent customer service skills.
4. Ability to learn FSRA process and procedures and demonstrate on a daily basis.
5. Ability to work overtime as needed.
6. Ability to multi-task in fast paced environment.
7. Must be able to lift and carry up to 35 lbs.
8. Must be at least 16 years old.
9. Must have reliable transportation.
10. Must wear slip resistant shoes at all times.
11. Must be able to tolerate exposure to cleaning products.
Job Types: Full-time, Part-time
Salary: Starting at $13.50 to $15.00 /hour
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- 8 hour shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $16 - $17
