What are the responsibilities and job description for the Customer Service Supervisor position at Wawa?
Job Description
The Customer Service Supervisor (CSS) is an experienced leader, providing stability to our team of Supervisors within the store leadership structure. The CSS will assist store management in customer service, product availability, safety, shift management, and vendor care. The CSS will work in support of the store management team to ensure both customer satisfaction and outstanding store conditions, maximize sales, and achieve established goals. The CSS is accountable for the complete operations of the store when they are the most senior level manager present. Where applicable, this position will assist the management team with managing the fuel offer.
Principal Duties :
- Ensure exceptional customer service is being delivered. Solicit customer feedback and input and respond to and resolve customer inquiries in a courteous and timely manner.
- Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
- Provide direction, motivation, and training for associates during the shift.
- Ensure the 24 / 7 execution of all customer service programs and processes and technology components.
- Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
- Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
- Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
- Administer check-in of external and internal vendors according to corporate procedures.
- Recognize associates and celebrate accomplishments.
- Complete other tasks as assigned by store management.
Essential Functions :
Basic Qualifications :
Exceptional Customer Service
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
