What are the responsibilities and job description for the Studio Manager position at Waxing The City of Torrey Pines?
Master Profile: Studio Manager
At Waxing the City, we are passionate about helping our clients look and feel their best. Studio Managers are true leaders paving the path to success for our Cerologists and the overall business. From creating a unique experience for our clients to providing ongoing coaching to the service providers to managing the needs of the business. Developing a team starts with morning Huddles to get the day started, weekly 1:1s to create and track goals, create a learning environment that allows our Studio Coordinators and Cerologists become their best by celebrating accomplishments and recognizing areas of opportunity to improve upon. We hire Studio Managers who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger youre a part of improving the self-esteem of the world.
We are seeking an individual who has an entrepreneurial spirit that will champion the careers of our Cerologists and business to success. This person must thrive not only on running day-to-day operations but helping the business to grow. This person must be able to confidently manage all aspects of the business from client service, human resource management, local marketing/PR, inventory, and fiscal accountability. This person will also be passionate about the beauty industry, engaged in ongoing learning, and enthusiastic about the local community the studio serves.
Summary
The Studio Manager position is responsible for all day-to-day operation and management of the business and of leading a team to deliver the ultimate client experience.
The Studio Manager will also work closely with owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability. This position requires accessibility including first point of contact 24 hours/day, 7 days/week.
Essential Functions
Role Scope & Complexity
This role ensures that the business is running at maximum efficiency, the client experience is delivering on expectations and goals, the staff is receiving applicable training and development, and the business is operating at a profit.
The Studio Manager is responsible for oversight of operating according to the laws of the State and that all employees (Cerologists) have the appropriate licenses, abilities to perform the duties assigned, and is adept at delivering a high-end client experience.
Supervisory Responsibilities
Minimum Qualifications Required
Demonstrated success in local marketing initiatives and community engagement.
Familiarity with membership-based business models
Preferred
At Waxing the City, we are passionate about helping our clients look and feel their best. Studio Managers are true leaders paving the path to success for our Cerologists and the overall business. From creating a unique experience for our clients to providing ongoing coaching to the service providers to managing the needs of the business. Developing a team starts with morning Huddles to get the day started, weekly 1:1s to create and track goals, create a learning environment that allows our Studio Coordinators and Cerologists become their best by celebrating accomplishments and recognizing areas of opportunity to improve upon. We hire Studio Managers who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger youre a part of improving the self-esteem of the world.
We are seeking an individual who has an entrepreneurial spirit that will champion the careers of our Cerologists and business to success. This person must thrive not only on running day-to-day operations but helping the business to grow. This person must be able to confidently manage all aspects of the business from client service, human resource management, local marketing/PR, inventory, and fiscal accountability. This person will also be passionate about the beauty industry, engaged in ongoing learning, and enthusiastic about the local community the studio serves.
Summary
The Studio Manager position is responsible for all day-to-day operation and management of the business and of leading a team to deliver the ultimate client experience.
The Studio Manager will also work closely with owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability. This position requires accessibility including first point of contact 24 hours/day, 7 days/week.
Essential Functions
- Client Acquisition, Client Experience, Client Retention
- Inventory Management
- Local Marketing, Community Engagement, Local Studio Social Media, and Public Relations
- Staff Recruitment, Hiring, Management, Development and Retention
- Studio Upkeep this includes but not limited to the following; managing cleaning checklist in accordance to the Board of Cosmetology for the treatment rooms & front lobby area. Identifying & reporting any broken or unsafe equipment in the studio to ensure the safety or employees and clients.
- P&L Management
- Execution of System Wide Promotions and Club Orange Loyalty Program Growth and Retention
Role Scope & Complexity
This role ensures that the business is running at maximum efficiency, the client experience is delivering on expectations and goals, the staff is receiving applicable training and development, and the business is operating at a profit.
The Studio Manager is responsible for oversight of operating according to the laws of the State and that all employees (Cerologists) have the appropriate licenses, abilities to perform the duties assigned, and is adept at delivering a high-end client experience.
Supervisory Responsibilities
- Directly Reporting: Owner
- Indirectly Reporting: Cerologist
- Scope of Supervisory Responsibilities: Assists in employee hiring/firing, training and development, disciplinary action, payroll and scheduling.
Minimum Qualifications Required
- 2-year degree or equivalent
- Effective leadership skills
- Excellent written and verbal communication skills
- Ability to motivate a team to deliver a superior client experience
- Exceptional Customer Service
- Ability to juggle multiple priorities and deliverables simultaneously
- Detail Oriented
- Marketing Experience
- Managing staff and handling the different personalities
- Managing Customer Satisfaction and relations
- Strong leadership skills with the ability to motivate and develop a team.
Demonstrated success in local marketing initiatives and community engagement.
Familiarity with membership-based business models
- Marketing & Community Engagement:
- Develop and execute local marketing strategies to promote the studio and Club Orange memberships.
- Represent the studio at community events, chamber of commerce meetings, and other networking opportunities to build brand awareness.
Preferred
- Team Leadership & Development:
- 2 years business and staff management
- 2 years beauty industry/salon experience
- Proven experience in a managerial role within the beauty, wellness, or retail industry.
- Recruit, train, and manage a team of estheticians or cosmetologists, fostering a positive and productive work environment.
- Implement ongoing training programs to maintain high service standards and professional growth.
- Client Experience & Retention:
- Ensure exceptional customer service, addressing client needs and feedback promptly.
- Monitor client satisfaction metrics and implement improvements as needed.
- Operational Excellence:
- Oversee daily studio operations, ensuring compliance with company policies and procedures.
- Manage inventory, scheduling, and financial reporting to optimize studio performance.