Franchise Studio Manager

Job Overview

At Waxing the City, we are passionate about helping our clients look and feel their best. Studio Managers are true leaders paving the path to success for our Cerologists® and the overall business. From creating a unique experience for our clients to providing ongoing coaching to the service providers to managing the needs of the business. Developing a team starts with morning huddles to get the day started, weekly 1:1’s to create and track goals, create a learning environment that allows our Cerologists to become their best by celebrating accomplishments and recognizing areas of opportunity to improve upon. We hire Studio Managers who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger – you’re a part of improving the self-esteem of the world.

We are seeking an individual who has an entrepreneurial spirit that will champion the careers of our Cerologists® and business to success. This person must thrive not only on running day-to-day operations but helping the business to grow. This person must be able to confidently manage all aspects of the business from client service, human resource management, local marketing/PR, inventory, and fiscal accountability. This person will also be passionate about the beauty industry, engaged in ongoing learning, and enthusiastic about the local community the studio serves.

Duties

The Studio Manager position is responsible for all day-to-day operation and management of the business and of leading a team to deliver the ultimate client experience. They will oversee all aspects of studio functionality, including sales and operations, as well as directly supervising Cerologists. The ideal candidate will have strong customer service skills, knowledge of PC and Mac computers, the ability to communicate effectively and efficiently, a team-oriented approach, and a drive and passion for sales and service.

The Studio Manager will also work closely with the owners to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability. This position requires accessibility including first point of contact 24 hours/day, 7 days/week.

Essential Functions

• Client Acquisition, Client Experience, Client Retention
• Inventory Management
• Local Marketing, Community Engagement, Local Studio Social Media Content Generation, and Public Relations
• P&L Management
• Execution of System Wide Promotions and Club Orange Loyalty Program Growth and Retention
• Staff Recruitment, Hiring, Management, Development and Retention
• Build and manage schedules and time requests for your team to serve both team member engagement and the needs of the business.
• Provide ongoing coaching, training, and development for all team members, including daily in-the-moment coaching, role-play scenarios, weekly one-on-one meetings, and annual performance reviews.
• Implement and maintain a frequent and effective communication structure to include daily huddles, monthly team meetings and other communication as necessary.
• Studio Upkeep - this includes but is not limited to the following; managing a cleaning checklist in accordance to the Board of Cosmetology for the treatment rooms & front lobby area. Identifying & reporting any broken or unsafe equipment in the studio to ensure the safety of employees and clients.

Role Scope & Complexity

This role ensures that the business is running at maximum efficiency, the client experience is delivering on expectations and goals, the staff is receiving applicable training and development, and the business is operating at a profit.

The Studio Manager is responsible for oversight of operating according to the laws of the State and that all employees (Cerologists) have the appropriate licenses, abilities to perform the duties assigned, and is adept at delivering a high-end client experience.

Supervisory Responsibilities

• Directly Reporting: Cerologist
• Scope of Supervisory Responsibilities: Assists in employee hiring/firing, training and development, disciplinary action, payroll and scheduling.

Minimum Qualifications Required

• 2-year degree or equivalent
• Effective leadership skills
• Excellent written and verbal communication skills
• Ability to motivate a team to deliver a superior client experience
• Exceptional Customer Service
• Ability to juggle multiple priorities and deliverables simultaneously
• Detail Oriented
• Skilled at social media management

Experience:

• Business and staff management: 4 years (Preferred)
• Customer service: 2 years (Preferred)
• Beauty industry/salon experience: 2 years (Preferred)