What are the responsibilities and job description for the Case Manager (Holyoke) position at Way Finders?
Job Details
Description
Department: Housing Support Services Work Arrangement: Hybrid-remote
Case Manager (Holyoke)
Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!
At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.
Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Case Manager. The Case Manager supports our mission with the oversight and resolution of complex family needs that impede rehousing efforts, using a trauma-informed approach to develop comprehensive rehousing plans in collaboration with program support staff. The Case Manager for this program actively supports families fleeing domestic violence.
Benefits include: 20 days accrued paid time-off during year one | 15 holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!
Wage starts between $21.50 and $24.25 per hour depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI/SORI/MVR.
The candidate will work in a hybrid-remote manner, likely one remote day per week. The working office is at Dwight & Clinton in Holyoke, MA.
Responsibilities include:
• Conduct in-depth reviews to assess assigned families’ strengths and needs to design achievable housing stabilization goals, utilizing/recommending the Safe Step and Turning Point programs as appropriate
• Support families fleeing domestic violence by proactively making necessary referrals that address rehousing barriers; ensuring shelter and tenancy documentation is accurate and entered according to deadlines; providing connections for key medical supports; and assisting with enrollment to federal and state entitlement programs, including securing releases
• Develop understanding and supports with parent(s) to ensure the medical, mental health, and educational needs of children are addressed in a timely and appropriate manner
• Drive process planning and goal setting with families in collaboration with the Program Manager, including tracking accountability and regularly monitoring progress towards identified goals
• Provide mediation and intervention as necessary, including but not limited to: filing 51A’s, requesting transfers, submitting incident reports, identifying and requesting accommodations
• Maintain complete, accurate, and timely case notes in database/systems; utilize data to inform progress and identify service gaps
• Develop and maintain connections with internal and external partners that work to support families with rehousing and the mitigation of rehousing barriers
• Assist the Program Manager in tracking and administering all economic supports
• Proactively identify and inform leadership of any significant issues that may adversely affect the program or organization
• Conduct in-person meetings at homes and in office locations
• On-call duties as necessary, including outside of business hours
Requirements include:
• 2 years' equivalent experience in housing/social services, with 1 year as a program specialist; a combination of experience plus an Associate degree may be a substitute
• Preference for experience working with families fleeing domestic violence
• Demonstrated ability with Microsoft Office, and comfort learning new technologies
• Excellent verbal, written, and interpersonal communication skills across all levels of an organization and with constituents and stakeholders, with the ability to work with diverse populations
• Ability to work both independently and as a member of a team
• Excellent organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize
• Valid driver's license and acceptable driving record; reliable vehicle
• Bilingual (English/Spanish) verbal and written skills preferred, but not required
• CORI/SORI
Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.
Qualifications
Salary : $22 - $24
