Senior Implementation Manager

Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior.

Way emerged in 2020 as a solution for hospitality brands to build brand loyalty and drive new experiential revenue at scale. Since then, industry leaders such as Hyatt Hotels, Graduate Hotels, AutoCamp, Auberge Resort Collection and hundreds of others have leveraged Way's all-in-one experiential platform to launch and scale unforgettable experiences - from hot air balloon rides above Mexico City to truffle hunting in the French countryside.

Way has achieved significant milestones, including a $20 million Series A funding round in late 2022 backed by Tiger Global, MSD Capital (Michael Dell) at a $100m valuation, as it continues to grow triple digits year over year.

The team is rapidly expanding and looking for focused, vision-oriented team players and leaders eager to join a fast-paced and dynamic environment where the work isn't easy but the reward is unmatched as we transform hospitality and experiences globally.

Key Responsibilities

• Work with the founding team to bring the company's vision from idea to reality
• Manage internal and external stakeholders by setting and managing timelines and for implementation project plans
• Master the Way product, and be a strategic advisor to your client partners through the entire implementation phase from closed sale to go-live
• Achieve a high level of customer satisfaction while continuously serving as a customer advocate throughout their long term partnership
• Build strategic client relationships from a top-down and bottom-up approach
• Occasional travel for client visits

Basic Qualifications

Preferred Qualifications

Nice to Have

Benefits