Shift Leader

Shift Leader

Job Overview:
We are seeking a dedicated Shift Leader to join our team. As a Shift Leader, you will play a crucial role in overseeing the operations during your designated shifts. You will be responsible for leading and motivating the team, ensuring exceptional customer service, and maintaining high standards of quality and cleanliness.

Duties:
- Supervise and coordinate team members during shifts
- Provide training and guidance to staff members on policies, procedures, and customer service
- Ensure smooth operations by managing workflow and resolving any issues that may arise
- Oversee food preparation, handling, and service to meet quality standards
- Maintain a clean and organized work environment
- Assist in inventory management and ordering supplies as needed
- Handle customer inquiries, feedback, and complaints in a professional manner
- Collaborate with management to implement strategies for improving efficiency and customer satisfaction
- Perform opening or closing duties as required

Qualifications:
- Previous experience in a similar role within the restaurant industry
- Strong leadership skills with the ability to motivate and inspire team members
- Knowledge of restaurant management practices and procedures
- Proficiency in food service operations including kitchen management and food handling
- Excellent communication skills and the ability to interact effectively with customers and staff
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Flexibility to work various shifts including weekends and holidays

If you are passionate about hospitality management, possess excellent supervisory skills, and thrive in a dynamic team environment, we would love to hear from you. Join us as a Shift Leader and be part of a rewarding experience where your contributions make a difference every day.

Must be 16 or older

Duties Include

• Taking customer's food orders
• Maintaining courteous interaction with customers at all times
• Assembling food such as sandwiches, hamburgers, salads and preparing milkshakes.
• Preparing all food products according to standard operating procedures
• Portioning and wrapping food or placing it directly on dine in plates for service to patrons
• Packaging takeout food
• Serving customers at counters
• Stocking refrigerators and stations
• Initiating actions to resolve customer complaints and referring customers concerns to the management team immediately
• Ensuring products/supplies are rotated using the FIFO method
• Monitoring and maintaining all products and supplying levels and notifies management team when levels are low
• Notifying management team immediately when equipment requires repair
• Ensuring production and service areas are organized, professional and clean at all times
• This role may include additional responsibilities that may be assigned by the management team

Skills and Knowledge

• Effective communication skills
• Good interpersonal skills
• Demonstrates willingness to learn
• Customer service orientated
• Active team player, remains calm under pressure
• Displays positive personal characteristics and values, is reliable, dependable, honest and trustworthy

Availabilities

• Available to cover any and all shifts (Daily 10-4, 4-10) as needed

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Application Question(s):

• Do you have the required open availability? Any day, anytime?
• Are you ServSafe Certified?
• What relevant experience would make you a good fit for Shift Leader position?
• Would you be interested in another role other than shift leader?

Experience:

• Restaurant management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Wilson, NC 27896 (Required)

Work Location: In person

Salary : $14