What are the responsibilities and job description for the Shift Leader position at Wayback Burgers?
As a Shift Leader for Wayback Burger, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.
- Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
- Utilize the huddle board to effectively position the team
- Know and support appropriate personnel policies, labor laws, and safety procedures
- Ensure all security procedures are executed (safe procedures, open/close procedures, etc.)
- Transition into opening/closing duties
- Make guests really happy by providing great guest service
- Resolve guest complaints/issues
- Lead team members to open, transition, and close shifts
- Manage and organize the line and delegate duties to team members
- Know and uphold standards for product quality
- Work the line as needed
- Promote sales on the shift through suggestive selling and knowledge of in-store promotions
- Execute and support all food safety requirements and practice
- Control food costs, labor, waste, and cash on the shift
- Count drawers and follow proper daily cash-handling procedures
Benefits and Perks:
- Tip Sharing each week adds around $2 an Hour or more to your pay each week
- Paid weekly
- Fun work environment
- Flexible schedule
Salary : $2
