What are the responsibilities and job description for the Manager, Operations Business Analytics position at Wayfair?
At this time, Wayfair does not provide sponsorship for employment authorization for this position.
At Wayfair, we’re building industry-shaping Operations infrastructure and capabilities to fuel growth and delight our customers. We’re seeking bright, curious, and high-energy project managers to execute strategic initiatives that will propel Wayfair to $20B in sales and beyond.
Returns and Incident Prevention is a key priority for our business. We know that customers don’t always love the product they receive or that issues can arise throughout an order. Our goal is to prevent these returns & incidents proactively in the supply chain to drive customer happiness and reduce financial exposure, contributing to the company’s overall profitability and growth. Our team works with counterparts across Fulfillment Centers, Home Delivery Operations, Product, Finance, Transportation Logistics and Process Definition teams to drive new approaches and processes that deliver profitability and customer experience improvements. This work is broad, business critical, complex and highly cross-functional.
We are looking for a data-driven and impact-oriented person to drive an incident prevention roadmap within the supply chain that delivers on these objectives. The ideal candidate must be a highly flexible and hands on leader who understands how to effectively drive results in a fast-paced and rapidly growing company.
What You'll Do
- Cultivate and drive a strategic roadmap of cross-functional initiatives intended to reduce incidents happening within the supply chain. This will include discovery, prioritization, and program management of new initiatives across supply chain, tech.
- Lead a team of 1-2 analysts to drive programs and strategy
- Partner cross-functionally with groups company-wide, including Product, Finance, Fulfillment Centers, Industrial Engineering, Transportation to drive alignment and execution against innovative solutions to challenging commercial problems intended to reduce financial incident exposure and drive customer happiness
- Understand strategic business goals and deliver innovative strategies and solutions for achieving those goals and navigating roadblocks.
- Analyze and report out on performance, clearly articulate successes and opportunities to senior leadership.
- Travel to Wayfair warehouse operations (<10%) and build relationships with operational partners.
- Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations.
- Be a great teammate! We seek candidates with a positive attitude, collaborative spirit, passion for solving problems, and a sense of humor.
What You'll Need
- 4 years total work experience, with previous experience in e-commerce, supply chain, reverse logistics, retail management, finance, or management consulting preferred.
- A graduate degree in business or a technical field is welcome, but not required.
- Strong expertise in analytics and tools to understand root cause & drive solution forward. Including but not limited to analyzing large data sets and using that analysis to drive business plans and priorities with deep SQL, Google Big Query, and dashboard creation capabilities.
- Evidence of “scrappy-startup-execution” and a track record of taking on ambiguous, big challenges and delivering despite obstacles, limited resources, or landscape ambiguity.
- Senior presence; able to clearly and consistently work side-by-side with a broad range of senior and cross-functional leaders to achieve objectives.
- Articulate and persuasive communication skills, both written and verbal.
- An inclusive and open leadership style.
- Ability to manage and prioritize projects, and to delegate tasks appropriately.
- Comfortable with managing ambiguous problems, applying data-driven frameworks to drive a roadmap to tackle opportunities and track record of execution against roadmap.
- Innovative problem-solving skills – dissect and determine root causes of problems and implement solutions.
- Experiencing navigating complex organizational structures and multiple stakeholders
- An ability to hit the ground running – a confident, entrepreneurial self-starter.
An Important Note about Wayfair's In-Office Policy:
- All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.
Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
