What are the responsibilities and job description for the Part-Time Customer Experience Specialist position at Wayfair?
Brief Overview of Position
Perigold's Physical Retail team is reinventing the shopping experience for luxury Home by curating our portfolio of furniture, dcor, housewares, and home improvement categories into one store- come be a part of it! We are seeking a Customer Experience Associate to help launch all customer experience components and functions in the very first physical retail store.
The Customer Experience Associate position at Perigold delivers outstanding customer service through various communication channels, including in-person, phone, and email. Our Customer Experience Associates will address customer inquiries and concerns promptly and professionally, assisting them with navigating the Perigold website, placing orders, and understanding product details.
They will collaborate with internal teams to resolve order-related issues, track shipments, and ensure timely deliveries. While also being responsible for staying up-to-date on Perigold's extensive product catalog and effectively communicating product information to customers.
Associate responsibilities are expected but not limited to handling order processing, transactions, cancellations, returns, maintaining store appearance including maintaining store areas as clean and organized, retrieving shopping carts, fulfilling customer online orders and exchanges in line with company policies.
A key role of each associate is to relay feedback from the customer, by facilitating meaningful and engaging conversations. By communicating customer feedback, associates will have key information to share with leadership and in turn equip management with the necessary information needed to make continuous improvement initiatives.
Associates are expected to adhere to Perigold's policies and procedures while utilizing customer service tools to maintain accurate records.
Essential Functions
Customer Support :
- Provide excellent customer service through various channels, including phone and email.
- Address customer inquiries, concerns, and issues promptly and professionally.
- Assist customers with order tracking, product information, and general inquiries.
- Assist customers with carry outs, in-store pickup processes, cart retrieval from the parking lot.
Product Knowledge :
Problem Resolution :
Order Management :
Communication :
Customer Feedback :
Policy Adherence :
Technology Utilization :
Cross-Functional Collaboration :
Experience Qualifications
Physical Demands
Working Environment
Compensation & Benefits :
About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https : / / www.wayfair.com / careers / privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
Salary : $20
