Senior Manager of Applied ML, Search and Recommendations

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Compensation Grade : H.SD180

Position can be based in the following metro areas : CA - San Francisco (hybrid / remote), LA, Sacramento; Denver, CO, or Seattle, WA

Job Description Summary

Do you thrive in an environment where you can put your critical thinking and communication skills to work every day? Do you appreciate being able to contribute individually as well as collaboratively? Our Surety Underwriting team values initiative, the ambition to grow and learn, a broad skill set that includes everything from marketing to finance to risk analysis and a solutions-oriented mindset. We’re technology savvy and highly motivated to grow our business with excellent career advancement opportunities. If you can see yourself as a member of our team, in a company that wants to grow in this space, then we want to know more about you!

Key Responsibilities :

• Monitors market conditions and confirms information gathered within market space. Researches risk, environment and factors necessary to win the account.
• Performs analysis of the most complex accounts that require combining experience, intuition and business savvy to fully understand the landscape in order to make strategic territory and account decisions.
• Achieves production, profitability and service objectives. Within delegated authority levels and company guidelines, accepts, rejects or modifies new surety business of a more complex nature to ensure profitability.
• Drives robust agency business planning to deliver detailed performance plans with actions, account abilities and scheduled performance checkpoints.
• Markets company’s products and services to help drive agency and company results, including all enterprise products that may enhance offerings.
• Proactively consults with agents, accounts and internal partners to provide underwriting recommendations and develop business solutions.
• Completes agency visits, as appropriate, to develop new accounts, service existing accounts, review agency performance and enhance agency relationship.
• Leads delivery of appropriate customer service levels. Follows up and ensures proper handling of escalated customer service requests.
• Ensures that tools, training and support are in place to positively impact success for assigned agencies.

Typical Skills and Experiences :

Education : Undergraduate degree in business or a related field preferred.

Experience : Ten years of progressively responsible surety underwriting experience preferred.

Values : Regularly and consistently demonstrates Nationwide Values.

Job Conditions :

Overtime Eligibility : Not Eligible (Exempt)

Working Conditions : Extended and / or non-standard work hours may be required as well as extensive travel in the field. May require the ability to relocate. A valid driver’s license and safe driving record are required.

We currently anticipate accepting applications until 02 / 21 / 2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

We have an array of benefits to fit your needs, including : medical / dental / vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

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