Site Director of Operations

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Fulfillment team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class fulfillment network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

What You'll Do

• Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the Warehousing productivity.
• Command a strong senior presence and build a large team of high-performing, diverse & dynamic team consisting of Operations Managers, supervisors and fulfillment center staff
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans
• Partner closely with a variety of groups company-wide, including transportation, data integration, warehousing, inventory planning, engineering and others to coordinate cross functional projects.
• Effectively develop the culture of managing the multifunction building (Fulfillment, Crossdock, Home Delivery, Returns, etc…) and continuous improvement in all performance KPIs.
• Monitor and drive key service level metrics for the multifunction building to ensure that we are providing excellent customer experience and delivering on our promise.
• Oversee and be responsible for all financial and cost aspects of a complex multifunction building.
• Contribute to the development of new tools, processes and technology which make our teams more efficient and effective
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
• Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through
• Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations
• Regularly communicate performance trends and improvements to senior management and leadership
• Have responsibility for the overall safety, quality, performance and customer experience of the fulfillment center operations

What You'll Need

• Experience with complex operational, process, and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process re-design
• 7 years of e-commerce, supply chain, operations, or logistics experience
• Strong process, manufacturing, or engineering background with an ability to understand work flow and throughput in the operation.
• Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company
• Ability to hit the ground running – a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately
• Demonstrated leadership in building a culture of Continuous Improvement for process and operations
• Analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions
• Technologically savvy, collaborative confident leader, familiarity with google suite products a plus
• Discipline to stay organized with exceptional attention to detail
• Familiarity with google suite products a plus