Director, Enhanced Care Management

Description

Join Us at Wayfinder Family Services: A Place Where Every Challenge Meets Opportunity

Your Opportunity to Lead Change

As a part of the Wayfinder team, you won’t just have a job—you’ll have a purpose. You’ll be part of a team of passionate professionals who are committed to providing life-changing services to individuals facing obstacles. Whether you're working with children, youth, or adults, every day presents a new opportunity to make a difference in someone’s life.

Why Choose Wayfinder Family Services?

We offer more than just competitive salaries; we offer a community where your work will matter and where your growth is supported. Here’s how we empower our team:

💼 Work-Life Flexibility

• Hybrid schedules available for many roles
• Flexible hours to support your work-life balance

💰 Competitive Compensation & Benefits

• Sign-on bonuses for eligible positions
• Public Service Loan Forgiveness (PSLF) eligible
• Generous 401(k) matching (100% of deferrals up to 3% of compensation; 50% of deferrals on 3% to 5%)
• Medical & Dental Insurance with employee-only family coverage plans
• Paid Time Off: 11 paid holidays, five winter holidays, and a generous PTO policy
• Education Reimbursement: Invest in your career development
• Employee Referral Program: Encourage your colleagues to join us
• Robust training programs in trauma-informed care, evidence-based practices, and clinical supervision for licensure

🌱 Growth & Learning

• Access to professional development opportunities, including Shared Core Practice Model and Trauma-Informed Care training.
• Be a part of our commitment to best practices in social services.

Compensation:

• In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Role Summary

The primary purpose of this position is to ensure the operational success of the statewide Enhanced Care Management (ECM) program, and other assigned community based services programs, ensuring seamless team management, development, program delivery, quality control and evaluation.

What We’re Looking For:

We’re seeking passionate individuals who embody the values of compassion, integrity, and teamwork. Here’s what you’ll need to succeed:

• Ensures assigned programs are in compliance with all agency policies and procedures, including adhering to all state and/or federal funding requirements and licensing/contractual requirements.
• Supports ongoing communication and certification procedures with managed care plans and other contractual partners.
• Participate in the development and implementation of goals, strategic initiatives, objectives, policies and priorities for assigned areas of responsibility.
• Participates in regular meetings with managed care programs, other contract liaisons, and community partners.
• Seeks opportunities to build strong relationships with health care providers, local and community organizations, and government agencies to support enrolled clients.
• Oversees reporting, billing, and quality assurance in partnership with other departments.
• Ensures continuous availability of clinical supervision, consultation, and support as required during and after normal business hours.
• Manages the development and implementation of comprehensive, coordinated health service plans for all covered families in assigned programs.
• Provides direct supervision to program supervisors and direct service staff. Is responsible for providing leadership development to all program staff and partners with the Vice President to support and provide leadership for the entire state.
• Ensures that client insurance eligibility and accuracy of the Targeted Engagement List/client File, and timely tracking of outreach activities is confirmed monthly.
• Ensures timely, high-quality documentation of services in accordance with contractual requirements including ensuring charts are audit ready at all times.

Qualifications

Education/Certifications:

• Bachelor’s degree in social work, psychology or other related human services field from an accredited college or university required. Master’s degree in social work, psychology or other related human services field from an accredited college or university preferred
• Minimum of 5 years of supervisory experience required for those with Bachelor’s degree; 3 years of supervisory/management experience required for those with Master’s degree
• 2 years of behavioral practice management, community health service delivery or related healthcare experience preferred
• Evidence of progressive leadership and experience leading innovative program development preferred.
• Multilingual capabilities preferred, but not required

At Wayfinder, we believe in our diverse team's strength and collective ability to create meaningful change. Wayfinder Family Services is ready for you if you're ready to contribute to an organization that values your skills, respects your individuality, and fosters your personal and professional growth!

Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.

Salary : $100,000 - $115,000