In Home Outreach Counselor, Family Preservation

Description

Join Us at Wayfinder Family Services: A Place Where Every Challenge Meets Opportunity

At Wayfinder Family Services, we believe every child, youth, and adult facing challenges deserves support—and we’re committed to being their unwavering guide. With a deep-rooted belief in the power of Inclusion, Diversity, Equity, and Accessibility (IDEA), we strive to create an environment where everyone can thrive, contribute, and grow. If you want to make an impact, build lasting relationships, and create positive change in the communities we serve, Wayfinder might be the place for you!

Your Opportunity to Lead Change

As a part of the Wayfinder team, you won’t just have a job—you’ll have a purpose. You’ll be part of a team of passionate professionals who are committed to providing life-changing services to individuals facing obstacles. Whether you're working with children, youth, or adults, every day presents a new opportunity to make a difference in someone’s life.

Why Choose Wayfinder Family Services?

We offer more than just competitive salaries; we offer a community where your work will matter and where your growth is supported. Here’s how we empower our team:

💼 Work-Life Flexibility

• Hybrid schedules available for many roles
• Flexible hours to support your work-life balance

💰 Competitive Compensation & Benefits

• Sign-on bonuses for eligible positions
• Public Service Loan Forgiveness (PSLF) eligible
• Generous 401(k) matching (100% of deferrals up to 3% of compensation; 50% of deferrals on 3% to 5%)
• Medical & Dental Insurance with employee-only family coverage plans
• Paid Time Off: 11 paid holidays, five winter holidays, and a generous PTO policy
• Education Reimbursement: Invest in your career development
• Employee Referral Program: Encourage your colleagues to join us
• Robust training programs in trauma-informed care, evidence-based practices, and clinical supervision for licensure

🌍 Inclusion, Diversity, Equity, and Accessibility

• We are committed to creating a workplace that reflects the diverse communities we serve.
• We actively encourage applicants from historically underrepresented groups, including women, people of color, LGBTQIA individuals, veterans, and people with disabilities.

🌱 Growth & Learning

• Access to professional development opportunities, including Shared Core Practice Model and Trauma-Informed Care training.
• Be a part of our commitment to best practices in social services.

Compensation:

• In accordance with California law, the expected salary range for this position is posted with this position.  The actual compensation will be determined based on experience and other factors permitted by law.

Role Summary:

Under the supervision of the Family Preservation Program Coordinator, The In-Home Outreach Counselor (IHOC) for the Family Preservation Program provides intensive, in-home support to at-risk families in Los Angeles County. The primary goal of the position is to prevent child abuse and neglect by addressing issues that place children at risk of out-of-home placement. The IHOC works closely with families to develop individualized service plans, deliver counseling and crisis intervention, and connect them with community resources. This role is crucial in promoting family stability and ensuring the well-being of children within their homes. IHOC ensures that service delivery is trauma-informed, culturally appropriate, and tailored to the needs of each child while maintaining all program requirements.

Major Duties and Responsibilities:

• Collaborates to integrate the values of Inclusion, Diversity, Equity and Accessibility (IDEA) into all aspects of the organization.   
• Promotes the Continuous Quality Improvement (CQI) process by identifying quality indicators and opportunities for departmental and organizational process improvement.
• Reports any incidents/accidents according to incident reporting procedures and protocols, within designated timelines as outlined in the reporting procedures.  Ensures staff is knowledgeable of and adhere to the reporting procedures and protocols.
• Conducts Comprehensive Assessments: Perform initial and ongoing assessments of families' needs, strengths, and risks. Develop individualized service plans in collaboration with families.
• Provides Direct Support and Services: Deliver in-home counseling and crisis intervention. Facilitate parenting education and skill-building activities. Support families in accessing housing, food, healthcare, and employment resources.
• Case Management: Coordinate and monitor the delivery of services as outlined in the service plan. Maintain regular contact with families to assess progress and modify service plans. Work collaboratively with other service providers, including therapists, social workers, and educators.
• Documentation and Reporting: Maintains accurate and timely records of all interactions with families. Prepare progress reports and case summaries for internal use and for submission to DCFS and other stakeholders.
• Training and Development: Participate in ongoing training and professional development opportunities. Stay informed about best practices in family preservation and child welfare.
• Maintains confidentiality of all pertinent client information.
• Demonstrate knowledge of quarterly and annual program audits.
• Facilitates internal and external communication with vendors, agencies/organizations, and community partners.
• Manages and maintains other records in accordance to set policies and procedures.
• Ensures sensitivity to the service population’s cultural and socioeconomic characteristics.
• Performs other duties as may become necessary or as directed.

Qualifications

Education/Certifications:

• A master’s degree required.

 Experience:

• Minimum of 1 year of experience working with at-risk families or in a similar role.
• Experience in home-based services and case management preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficient in using Microsoft Office, specifically Word, Excel, and Outlook.
• Ability to work independently, with a broad range of delegated responsibilities.
• Good grammar, diction, and ability to write clearly and concisely.
• Bilingual (Spanish/English) preferred.
• Valid CA Driver License with a minimum of two (2) years good driving history and must be approved by the agency’s insurance carrier to drive agency vehicles.

Salary : $28 - $32