What are the responsibilities and job description for the Customer Support Associate position at Waymaker Elite Inc.?
At Waymaker Elite, we base our success on our ability to identify consumer needs and adapt service strategies to assist them. Our clients are continuously improving the technology in their products, and it is up to us to listen to our local market and work together to provide the best communication solutions. Customer Support Associates are at the forefront of customer engagement and sales and marketing practices, working with other department members to ensure we give our clients the best opportunity for success.
Expectations of the Customer Support Associate Position:
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Expectations of the Customer Support Associate Position:
- Generate awareness that translates into sales through direct communication with the local consumer base and the introduction of client products and services
- Provide excellent customer service by drawing on knowledge of client devices and technological abilities learned through entry-level Customer Support Associate training
- Center sales decisions around customer needs by listening to their current situation, discussing potential service options, and matching them with a proper client solution
- Develop a clear understanding of the local market with the Customer Support Associate team to adapt sales and marketing strategies to consumer preferences and needs
- Become well-versed in client protocol, requirements, and engagement parameters through entry-level training in customer service, local awareness, and product knowledge
- Collaborate with members of management and other Customer Support Associate on achieving client sales goals and improving customer retention
- High School Diploma or equivalent certification is required
- Previous experience as a Customer Support Associate, or in marketing, retail, sales, or business is preferred
- Excellent communication skills to assist in sales interactions with potential customers
- Desire to truly help customers improve their current service experience by providing relevant information on client devices
- Reliability in time management to ensure proper completion of individual and collaborative tasks
- Ability to absorb and implement entry-level Customer Support Associate training on client services, devices, promotions, sales, customer engagement, and marketing
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