What are the responsibilities and job description for the Customer Support Specialist position at Waymaker Elite?
Job Description
Job Description
Waymaker Elite is a leading provider of customer services, including sales and technical support and account management. As a customer relations firm, our priority is to continue to provide the highest quality customer service and sales support to customers in hands-on, personalized settings that prioritize the customer’s needs, wants, and ultimate satisfaction. Our proven track record for high customer service metrics and sales targets has allowed us to expand our operations and our customer base substantially over the past year!
Because of this growth, we’re actively seeking new Customer Support Specialists to join our team! As a Customer Support Specialist with Waymaker Elite, you will learn customer service strategies and sales techniques that will allow you to successfully grow in a customer service or client-facing career.
What You’ll Do :
- Provide prompt, accurate, and comprehensive customer service in response to inquiries
- Respond to all customer concerns via phone, chat, and / or in person visits
- Troubleshoot problems and provide effective solutions through customer service
- Escalate issues and complaints up the chain of command when necessary
- Stay up-to-date on products, services, and policies to provide accurate information
- Provide guidance to customers based on their service needs and budget requirements
- Gather feedback through customer service and relay information to relevant departments
What We’re Looking For :
What We Offer :
Li-Onsite
Powered by JazzHR
leyiNJoZ5q
