Customer Service Representative

WIN-WIN-WIN

You win because of what we bring to the table. We win because we are looking to hire sharp-minded, motivated people who are interested in growth and a stable career. Our customers win because of our teamwork!

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The Company

Lexington Alarm Systems has been a successful and stable company over the last 50 years. We continue to experience strong growth and are looking for a talented Customer Service Coordinator. This position is critical to our continued success. It offers stability and a bright future with growth opportunities within the organization. We are willing to train the right candidate who can display strong written and verbal communication and superior customer service skills.

We are a growing security and life safety company that offers its employees great benefits, a great environment, a great culture, and opportunities for growth and advancement.

Summary: As a Customer Service Coordinator, you will have the responsibility to work with our customers that are in need of service for their systems. You will be required to maintain a high level of customer communication and satisfaction, have a strong work ethic and a passion to create customer loyalty. Customer Service Coordinators are responsible for managing a high level of productivity in a fast-paced environment with strong multitasking capabilities.

Responsibilities:

• Dispatch, scheduling, and managing service routes
• Handling various types of customer inquiries (phone, email, etc.)
• Creating and Scheduling Service Tickets
• Proactive Outbound service calling
• Residential and Commercial Service Contract Inspection scheduling
• Commercial Fire Inspection Scheduling
• Promoting excellence by providing a superior service experience to each customer
• Handling a high volume of calls, answering and directing inquiries in a timely and customer-centric manner with consideration for the company’s efficiency, productivity, and profitability guidelines

Requirements:

• Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment
• Excellent phone and customer relationship skills
• Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus.
• Working knowledge of computers and contact management/customer service tracking software
• Passionate about creating excellent customer experiences and building both internal and external relationships; good team player
• A self-starter and results-oriented with the ability to see multiple tasks through to completion
• Demonstrates a high degree of integrity and professionalism
• Excellent written and verbal communication skills
• Organized and detail-oriented

Associated Tasks

• Handling customer requests as the need arises
• Scheduling customer requests
• Manage incoming emails
• Proactive outbound calling as needed
• Assisting technicians with any challenges that occur during the course of the day

Required Education and Experience

• High School

Physical Demands:

• No heavy lifting required

Position Type and Expected Hours of Work:

• Full time
• Monday through Friday
• 8:00am - 4:00pm or 9:00AM – 5:00PM
• 40 hours weekly

Travel:

• No travel is expected for this position

Benefits

• 100% paid health care for individuals, along with family plans
• 100% paid dental Insurance for individuals, along with family plans
• Vision Insurance
• Pet Insurance
• 401k and company match
• Vacation Packages
• Sick Time
• 100% paid short-term and long-term disability plans
• Company-paid Life insurance

We believe in being local, providing exceptional quality, service and having a reputation as being the best.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $20 - $24