What are the responsibilities and job description for the Head Teller position at Wayne Bank?
Salary Grade: Service Representative II
Duties: Supervises, administers, and facilitates the delivery of quality customer service through the Teller line by ensuring adequate coverage, adherence to deadlines, efficient service, proper processing of transactions and maximum productivity. Proactively seeks opportunities for improvement in service and office operations. Controls vault cash assuring that a proper supply of cash is maintained, verifying cash received and shipped, keeps an inventory of official checks, money orders, travelers' checks, and other negotiable instruments for use in the teller area. Performs duties as a Teller and other duties such as, ATM reconciliation, night bags and providing information for operational audits. Balances transactions and cash in accordance with policies and procedures. Maintains teller standards for Teller balancing and proof record. Maintains and applies a solid working knowledge of all bank products and services to ensure effective selling in accordance with bank policies and procedures. Exercises the usual authority of a supervisor and serves as a mentor to less experienced staff. Maintains branch compliance with all applicable Bank policies as well as applicable State and Federal regulations. Reports large currency transactions as required for compliance with Bank Secrecy Act. Reports any suspicious transactions or unusual occurrences to management. Protects the interests of the Bank and minimizes loss through adherence to security measures and other policy and procedures. Cross-sells bank services when appropriate and makes referrals to appropriate business partners.
Skills: Excellent communication, organizational, interpersonal skills, and basic computer knowledge.
Experience: A minimum of 2 years prior banking experience normally required.
Education: High School Diploma or equivalent.
