Retail Associate

Job Title: Retail Sales Associate

Department: Retail

Reports To: Store Manager

FLSA Status: Non-exempt

Travel: None

Business Function: Retail/Customer Service

Industry: Corporate Uniforms

About Wayne Enterprises, Inc.:

Founded in 1977, Wayne Enterprises is a premier uniform provider to the oil, gas and utilities industries. Specializing in Fire Resistant Clothing (FRC) as well as personal protective equipment (PPE), Wayne has grown from a small family owned business to over 150 employees with two office locations in Texas. With the help of its employees and countless hours of hard work, Wayne is been blessed to have grown to thousands of customers across the country. As part of its success, Wayne has been fortunate enough to be voted Houston’s Top Best Places to Work for multiple years.

Job Description:

The Retail Sales Associate position supports the strategic business objective by ensuring all customers who entering the store are being taken care of to the best of their ability. They are also subject matter experts on all products and services Wayne provides. Store hours are 8:00 A.M. – 5:00 P.M. Open half day on Saturday may be a possibility in the future.

Responsibilities:

• Assists customers with merchandise and answers questions on products
• Performs daily recovery to ensure a neat, clean and organized store
• Able to accurately execute retail sales transactions in the Compass system and Great Plains system
• Enters orders that are being taken in store and billed to companies
• Fills out order forms with all necessary information with precision and accuracy
• Knowledgeable of all products and services
• Responsible for entering all orders into system with extreme accuracy, both manual and online orders
• Allocates inventory from multiple warehouses
• Checks order status and responsible for reviewing each open order and report the status to the customer as well as give an estimated time of completion on orders placed
• Recommends alternative products to customers when needed
• Provides guidance and assistance with questions on employee points programs as well as help customers navigate through the site
• Assists in replenishment of inventory on the retail floor including steaming of garments
• Maintains the cleanliness and order of the store front and counters
• Upkeep of the store email inbox
• Contacts customers to inform of order status
• Answers phones coming into store with proper phone etiquette
• Perform all other duties as assigned by supervisor

Required Skills:

• Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas
• Ability to provide the highest quality of customer service to all customers at all times
• Organizational skills with the ability to handle multiple tasks and/or projects at one time
• Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time
• Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor with little supervision or as an active team member depending on the situation and needs
• Ability to send orders multiple times a day
• Can manage through multiple computer applications with speed and accuracy
• Ability to multi-task while under pressure
• Maintain a high level of professionalism to a wide range to customers
• Ability to work in a team environment as well as cross-functionally

Required Experience:

• High School diploma or equivalent
• Minimum of 1 years of retail or customer service experience
• Must be proficient in a wide range of computer software

Work Environment / Physical Demands:

Work is performed in a professional retail setting, business casual environment. Working extended hours may be required as needed. This position requires the employee to be on site 100% of his/her work schedule.

The physical demands for this position include exerting up to 20 pounds of force occasionally. This position is considered mobile work, which involves standing most of the time. Telephone and computer work are typically required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Wayne Enterprises, Inc. is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

Job Types: Part-time, Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Midland, TX 79706: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18